Akkodis is seeking a ICT Support Specialist (Contract) for a contract job with a client in Sanford, NC (ONSITE).
Rate Range: $25/HR to $30/HR ; The rate may be negotiable based on experience, education, geographic location, and other factors.
Job Title: ICT Support Specialist
Employment Type: Contract
Compensation: $25– 30/HR
Location Details: Sanford, NC (ONSITE)
Position Summary
The ICT Support Specialist serves as the on-site IT helpdesk resource, providing frontline technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues, resolving basic network problems, and ensuring the smooth operation of IT systems in a manufacturing environment.
The specialist acts as the first point of contact for IT-related concerns and escalates complex infrastructure or system issues to senior IT personnel. The ideal candidate is customer-focused, technically skilled, and comfortable working in controlled environments such as construction and biotech manufacturing sites.
Key Responsibilities
Serve as the primary point of contact for end users seeking technical assistance via phone, email, or ITSM tools (e.g., ServiceNow).
Log, track, and document incidents, service requests, and resolutions accurately within the ticketing system.
Perform both remote and hands-on troubleshooting using structured diagnostic methods.
Escalate unresolved or complex technical issues to senior ICT team members.
Image, configure, deploy, and maintain desktops, laptops, and peripheral devices.
Manage and maintain loaner laptop inventory.
Provide support across multiple operating systems, including Windows, macOS, and Linux.
Support enterprise applications such as Microsoft Office 365, email systems, and security tools.
Assist with mobile device setup and troubleshooting (smartphones, tablets).
Maintain and update technical documentation and knowledge base articles.
Collaborate with senior IT staff on system administration tasks and automation initiatives (e.g., PowerShell scripting).
Ensure high levels of customer satisfaction through effective communication and timely issue resolution.
Identify opportunities to improve IT processes, procedures, and service delivery.
Qualifications
Education
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience
5+ years of hands-on IT support experience in a helpdesk or desktop support environment.
Proven experience troubleshooting complex technical issues and supporting end users in a business environment.
Experience with ITSM tools such as ServiceNow.
Exposure to GMP, GDP, or biopharma/manufacturing environments is a plus.
Technical Skills
Strong hardware troubleshooting and repair skills (PCs, laptops, printers, peripherals).
Proficiency in Windows, macOS, and Linux operating systems.
Experience with Microsoft Office 365, email systems, and standard enterprise software.
Knowledge of mobile device management and support.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
Familiarity with scripting tools such as PowerShell is a plus.
Soft Skills
Excellent communication and interpersonal skills.
Strong customer service orientation with a problem-solving mindset.
Ability to explain technical concepts to non-technical users clearly.
Highly organized with strong attention to detail.
Ability to work independently and as part of a team.
Willingness to work flexible hours and participate in on-call support.
Working Conditions
100% on-site role (no remote or hybrid option).
Initial work environment will be a construction site, transitioning to a biotech manufacturing facility.
May require working in controlled or regulated environments.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hiring to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records.