We are seeking a highly motivated and customer-focused Helpdesk Analyst to join our dynamic IT support team. As a Helpdesk Analyst, you will contribute to maintaining a positive user experience by delivering excellent customer service and utilizing your technical expertise to address a variety of IT concerns.
Location: Onsite in Marysville, OH
Pay: $21/hr W2
Duration: Long-term contract
W2 ONLY - MUST BE US CITIZEN OR GREEN CARD - No C2C or Sponsorship available
Responsibilities:
- Serve as the initial point of contact for end-users seeking technical assistance through various channels, including phone, email, and chat.
- Conduct thorough and systematic troubleshooting to identify the root cause of reported problems. Resolve Level 1 and Level 1.5 issues promptly and escalate more complex problems to the appropriate support teams.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Qualifications:
- High school diploma or equivalent.
- Understanding of computer hardware, software, and operating systems.
- Familiarity with common productivity applications (Microsoft Office, email clients, etc.).
- Troubleshooting skills for resolving Level 1/1.5 IT issues.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a positive and patient demeanor.
- Ability to work well in a team and collaborate with colleagues.
- Ability to handle a fast-paced work environment and prioritize tasks effectively.
The pay for this position is $21/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.