Guest Services Associate

Company Overview:

Our client is a globally recognized professional services organization that partners with major corporations and institutions on complex business matters. Known for its collaborative culture and investment in its people, the firm provides a forward-thinking environment where employees are empowered to grow and succeed.

Role Overview:

The Workplace Experience Associate is a highly visible, client-facing role responsible for delivering best-in-class support to employees and guests within a newly launched West Coast office. This individual will be instrumental in ensuring day-to-day operations run seamlessly while creating a polished, welcoming, and efficient workplace experience.

Key Responsibilities:

• Serve as the first point of contact for guests and staff, ensuring a smooth and professional arrival/departure experience
• Maintain shared spaces, conference rooms, and client areas to the highest standards of presentation and functionality
• Manage and respond to internal service requests through ticketing systems, coordinating with cross-functional teams
• Proactively anticipate needs and deliver personalized support to enhance the overall workplace experience
• Assist with daily office operations, including room setup, technology readiness, and space optimization
• Support internal initiatives, events, and cross-departmental projects as needed
• Handle sensitive information with a high level of professionalism and discretion

Qualifications:

Required:

• 3+ years of experience in hospitality, workplace services, or customer-facing roles
• Strong communication and interpersonal skills with a service-oriented mindset
• Comfortable using workplace technologies and collaboration tools
• Excellent organizational skills with the ability to manage multiple priorities

Preferred:

• Background in premium hospitality or high-touch service environments
• Familiarity with workplace safety and operational best practices

Why This Role:

• Be part of the launch of a new office in a high-growth market
• Join a team that values service excellence and operational efficiency
• Gain exposure to workplace operations, client services, and internal project coordination
• Build your career within a respected, global organization offering long-term growth opportunities
• Competitive compensation and benefits in a stable, full-time, onsite position