Title: Guest Relations Coordinator
Department: Guest Relations
Company: The Goodstone Inn & Restaurant
Reports To: Assistant General Manager
About The Role:
At Goodstone, the Guest Relations Coordinator serves as a host and experience owner responsible for delivering thoughtful, personalized service from arrival through departure. You will play a key role in shaping each guest’s stay, ensuring every interaction reflects the warmth, attention to detail, and elevated standards of a boutique luxury property. This role is ideal for someone who thrives in a high-touch, guest-facing environment and takes pride in creating memorable, seamless experiences.
What You Will Do:
- Serve as the primary on-property host, welcoming guests and setting the tone for their stay
- Anticipate guest needs and deliver personalized service throughout the guest journey
- Coordinate arrivals, departures, and daily guest touchpoints with precision and care
- Collaborate across departments (culinary, housekeeping, grounds) to ensure a seamless experience
- Curate and coordinate guest experiences, including dining, activities, and special occasions
- Identify opportunities to enhance the guest experience through thoughtful recommendations and add-ons
- Handle guest inquiries, requests, and concerns with professionalism and urgency
- Maintain detailed and accurate guest information to support personalized service
- Uphold brand standards and contribute ideas to continuously elevate the guest experience
What We Are Looking For:
- 1+ years of hospitality or high-touch customer service experience
- Strong interpersonal skills with a natural ability to build rapport and trust
- Close attention to detail and a proactive, solutions-oriented mindset
- Ability to anticipate needs rather than react to requests
- Comfortable working in a dynamic, fast-paced environment
- Strong organizational and multitasking skills
- Professional communication skills (verbal and written)
- Confidence using computer systems and learning new platforms
- A genuine passion for hospitality and creating exceptional guest experiences
What Sets You Apart:
- Experience in boutique, luxury, or experience-driven hospitality environments
- Concierge, reservations, or guest engagement experience
- A natural host mindset—you enjoy engaging with guests and creating meaningful moments
- Comfort with suggesting and enhancing guest experiences in a thoughtful, non-salesy way
Schedule and Expectations:
- Full-time role (5 days per week)
- Weekend and holiday availability required
- This is a highly guest-facing role requiring flexibility, energy, and a consistently positive presence
Supervisory Responsibility:
This position has no direct supervisory responsibilities.
Work Environment:
- This role requires the ability to work both indoors and outdoors in varying weather conditions
- Frequent standing, walking, and navigating stairs throughout the property
- Regular use of hands for handling materials, systems, and guest interactions
- Ability to occasionally lift and carry items up to 25 pounds
- Maintain a polished, professional presence in a guest-facing environment at all times
Additional Information:
- This position does not have direct supervisory responsibilities
- Responsibilities may evolve based on business needs and guest expectations
Why Goodstone?
Goodstone Inn & Restaurant is built on a commitment to excellence, creativity, and teamwork. Our team is passionate about delivering exceptional experiences and takes pride in creating a welcoming, refined environment for every guest.
We value individuals who bring initiative, thoughtfulness, and a desire to continuously elevate the guest experience.
Equal Opportunity Employer
Goodstone Inn & Restaurant is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is a drug-free workplace. Pre-employment and ongoing drug and alcohol screenings may be required.
