WorkSource Specialist 4: Clarkston/Hybrid

This position is being reposted to expand the candidate pool. If you have already submitted an application there is no need to reapply.

This position works in-person at the WorkSource Clarkston office. Only residents of Washington State are eligible to apply for this position.

This position will be eligible for 1 day a week of Hybrid work after training.

The ideal candidate for the WorkSource Specialist 4 role is dynamic and resourceful professional deeply committed to delivering customer-centered employment and training services. They possess a proven ability to conduct insightful individual assessments, manage complex caseloads, and facilitate critical support services to help job seekers overcome barriers and achieve sustainable employment.

Skilled in developing tailored employment service plans, they are adept at navigating program regulations, securing training resources, and guiding customers through every step of their workforce journey. Their coaching and mentoring skills enable them to connect meaningfully with individuals from diverse backgrounds, including those with significant employment challenges.

This candidate is also a confident communicator and facilitator, capable of leading workshops and orientations that meet the unique needs of special populations. With a solid grasp of instructional strategies, they can adapt learning experiences to accommodate various styles and interests. They utilize labor market information and formal assessment tools to craft personalized employment and training solutions, bringing clarity and direction to each customer’s goals. Their background includes curriculum development and classroom instruction, reflecting a genuine commitment to educational and workforce empowerment.

Beyond individual service, the ideal candidate is a skilled collaborator and community ambassador. They build and maintain productive relationships with employers, partners, and service providers, actively promoting agency programs and cultivating job opportunities. Their organizational savvy enables them to manage records with precision and maintain compliance with program protocols. Whether supporting front-line office operations or representing WorkSource in the field, this professional thrives in a fast-paced, service-oriented environment where making a measurable impact in people’s lives is the ultimate reward.

Develop and/or provide comprehensive, customer-centered employment and training services. This includes:

• Conduct individual interviews to articulate program services and activities; identify components applicable to customer need; develop recommendations for continuous engagement

• Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation

• Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment

Assess knowledge, skills, and abilities to assist in determining employment and training activities and benefits. This includes:

• Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer

• Develop and utilize a variety of instructional strategies appropriate to the needs of students, including the integration of technology, and guest speakers

Develop and maintain relationships with partners, other service providers and businesses. This includes:

• Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility.

• Attend community meetings and events; represent the workforce partnership process; communicate and work closely with internal and external partners; be responsive to requests.

• Coordinate resources with partners; communicate and promote agency and partner programs and services to encourage maximum utilization of available incentives.

• One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency

• ORA Bachelor's degree in social science, business administration or related field and three years of professional level experience in workforce development, social or human resource services, public relations, or professional public contact work

• ORA combination of education and/or relevant experience equal to 7 years

Required equity competencies:

• The ability to take action to learn and grow

• The ability to take action to meet the needs of others

• Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively

• Eligibility Assessment Expertise: Ability to evaluate and determine client qualifications. Process Completion Skills: Proficiency in finalizing referrals and program access

• Process Completion Skills:Proficiency in finalizing referrals and program access.

• Employability Plan Development Expertise: Ability to structure personalized career growth strategies. Collaboration Skills: Proficiency in working with service providers for coordinated support

• Collaboration Skills:Proficiency in working with service providers for coordinated support

• Career Coaching and Follow-Up Expertise:Ability to provide ongoing workforce guidance

• Client Motivation and Career Planning Expertise: Ability to encourage workforce engagement

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents.Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Ouragency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin,or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

**This Organization Participates in E-Verify**