General Manager

The General Manager is responsible for the overall financial, operational, and regulatory performance of the property, ensuring the property is maintained to the highest standards of safety, compliance, and resident service. This is a full-time, on-site position that requires prior HUD and LIHTC experience.

Responsibilities:

• Recruit, train, develop and supervise site team, fostering a culture of accountability, professionalism, and high performance
• Meet or exceed financial goals for the property, to include:
• Maintain property occupancy using all available sources
• Ensure the timely and accurate preparation and submission of all required financial reporting to Regional Manager, ownership and external partners
• Prepare and manage annual budgets; analyze monthly and quarterly financial reports, identify variances, and implement corrective measures
• Identify & communicate with residents regarding issues affecting their tenancy including arrears/late rent notices/payment plans
• Initiate non-payment & holdover process as appropriate
• Ensure proper renewal and processing of affordable rent subsidies/requirements including, but not limited to: Project and Tenant Based Vouchers, Low Income Housing Tax Credits
• Ensure adherence to established Purchase Order policy and procedures to ensure property budget is followed
• Ensure that the property meets all regulatory compliance requirements, to include:
• Coordinate annual property Inspections and file reviews such as REAC, MOR, ENSPIRE, and HQS
• Register Rent Stabilized apartment with DHCR, as required
• Ensure all required site documentation is prepared and maintained
• Attend file reviews and provide all required documentation
• Review and respond to all Agency Reports/inquiries
• Ensure all required annual notifications and certifications such as bed bug reports, energy grades, window guard & lead based paint notices are prepared, submitted and posted according to law and guidelines
• Manage marketing and leasing activity in accordance with HUD/LIHTC regulations
• Maintain tenant files in accordance with applicable regulations including HUD, LIHTC
• Oversee application process including income qualifications and compliance
• Lead all property and file audit preparations, inspections, and follow-up responses
• Ensure SOPs are in place and communicated to staff for all compliance requirements
• Model and maintain a culture of excellent customer service, to include:
• Maintain positive, professional relationships with residents, ownership, vendors, contractors, inspectors, and regulatory bodies
• Respond to emergencies as needed to safeguard residents, assets, and operations
• Attend virtual and in-person ownership meetings, and evening Tenant Association meetings when required
• Manage move-in and move-out inspections with tenants
• Ensure timely unit turnovers Prepare & send lease violation notices, lock out charges/notices
• Coordinate timely project and tenant-based voucher lease renewal process
• Coordinate lease signing, income certification and subsidy processing
• Collaborate with the Social Service provider to make referrals to supportive agencies
• Review incident reports and follow up with tenants/legal/security
• Maintain the property in full code compliance and ensure all violations are promptly addressed and cleared up to prevent fines, including timely certification of corrections with all applicable agencies, to include:
• Ensure work orders are completed accurately and timely with proper documentation
• Maintain a level of cleanliness and security within the property
• Oversee the coordination of building projects and coordinate tenant access
• Address issues that may arise with outside vendors/contractors
• Oversee & coordinate the HQS/ENSPIRE pre-inspection process
• Conduct routine building inspections
• Coordinate and ensure completion of annual unit inspections

Requirements:

• Bachelor's degree and Minimum of 5 years Supervisory level affordable housing management experience
• Demonstrated skills managing a team
• Excellent customer service, interpersonal, and resilience skills
• Certified Occupancy Specialist (COS), or similar certification preferred but not required
• Strong computer and communication skills, both verbal and written
• Ability to multi-task and meet deadlines in a fast-paced environment
• Experience with Yardi Voyager, RealPage or similar software
• Ability to prioritize and manage time effectively
• Strong attention to detail
• Ability to deal with ambiguity
• Bilingual (Spanish/English) preferred but not required