General Manager

We are seeking an experienced General Manager to lead food service operations within a dynamic K-12 environment in Cleveland, Ohio. This leadership role is responsible for overseeing daily operations, managing staff, maintaining strong client relationships, and ensuring high standards for food quality, safety, and customer satisfaction.

The ideal candidate will bring strong operational leadership, financial management experience, and a passion for delivering exceptional service while supporting student success.

Key Responsibilities

• Lead and manage salaried managers and hourly associates within the Food Service Department
• Oversee the overall management and operational performance of the account, including direct client interaction
• Train and develop Assistant Food Service Directors to support growth and future contract opportunities
• Drive innovative programs to increase student participation and support academic success through nutrition programs
• Build and maintain strong relationships with district administrative staff and leadership teams
• Oversee recruitment, hiring, training, performance management, and development of team members
• Develop and manage the annual district budget, including labor, food costs, and operational expenses
• Ensure timely completion of operational reporting including inventory, production records, payroll, and timekeeping
• Oversee food preparation and service to ensure compliance with food safety standards, sanitation requirements, HACCP, and OSHA guidelines
• Maintain high standards for food quality, presentation, facility cleanliness, and customer service
• Monitor and control cash handling and reconciliation processes according to company and district policies
• Support operations as needed to ensure efficient service and customer satisfaction
• Plan and execute marketing and promotional initiatives to increase program participation
• Perform additional operational responsibilities as needed to support the success of the department

Qualifications

• High School Diploma, GED, or equivalent vocational training required
• 5+ years of experience in food service and fresh food production
• 2–3 years of leadership experience as a Food Service Director, preferably in the K-12 sector
• Strong leadership, organizational, and team management skills
• Excellent written and verbal communication skills with the ability to collaborate across multiple levels of management
• Strong financial and operational management experience, including P&L oversight and cost control
• Proficiency with Microsoft Excel, Word, and Adobe Acrobat
• Experience with POS systems and online reporting platforms preferred
• Strong knowledge of food production, sanitation standards, food cost control, and catering trends in the K-12 market
• Ability to work independently while keeping executive leadership informed of operational updates
• Must be able to pass a nationwide background check and fingerprinting process
• Valid driver’s license required and ability to pass a motor vehicle record (MVR) review
• Bachelor’s degree in Food Service Management, Nutrition, Culinary Arts, Business, or a related field preferred

Physical Requirements & Work Environment

• Regular standing, walking, and use of hands during food service operations
• Ability to occasionally lift up to 50 pounds
• Work in a moderate noise environment typical of food service facilities
• Role may require occasional extended schedules or attendance at meetings and events
• Ability to drive as part of the position