General Manager

Company Description

Sales, Marketing & Service (SMS) is a leading stocking manufacturers' representative serving the Plumbing, Hydronic & HVAC market across New England. SMS partners with best-in-class OEMs to drive market growth through technical expertise, trusted relationships, and exceptional service.

Role Description

This is a full-time, on-site General Manager role based in Stoughton, MA (just outside Boston). The General Manager will lead daily operations and performance of SMS's facility, blending leadership and operational excellence with customer-facing engagement. This role is accountable for profitability, team development, OEM and distributor relationships, and consistent execution of SMS's growth strategy.

Responsibilities include leading and developing inside sales, customer service, warehouse/logistics, and support staff; overseeing HR administration and employee relations; managing order flow, inventory, and logistics; supporting distributor and OEM relationships; monitoring P&L performance, budgeting, and KPIs; and overseeing facilities, fleet, and systems. The General Manager provides hands-on backup across functions during absences or peak periods.

This position reports directly to the President and serves as a key operational leader within the business.

Qualifications

• 5+ years of sales, operations, or office management experience
• 3–7+ years of experience in HVAC, hydronics, or mechanical distribution / manufacturers' rep environment strongly preferred
• Experience working with distributor customers (not direct-to-contractor models) strongly preferred
• Proven people leader with the ability to coach, motivate, and hold teams accountable
• Strong commercial acumen with experience managing revenue, margin, and expenses
• Working knowledge of QuickBooks or similar accounting/order processing systems preferred
• Comfortable using CRM, ERP, and inventory/order management systems
• Excellent communication, negotiation, and problem-solving skills
• Bachelor's degree in Business, Management, or related field preferred (or equivalent experience)