General Manager

Job Summary

As a General Manager, you will be responsible for overseeing all aspects of our business operations, ensuring optimal performance, growth, and profitability. You will lead a team of sales, operations, technicians, and office staff while developing strong working relationships with employees and clients. This is a critical leadership role that requires exceptional management abilities, strategic thinking, and a strong commitment to achieving organizational goals.

Responsibilities

• Develop business through sales activities on major accounts and creating a network in the region.
• Lead the office in an efficient and profitable manner that is consistent with the overall strategic plan for the company, region, and clientele.
• Oversee all sales, operations, revenue, financial, and management aspects of the San Francisco office including preparing, implementing and adhering to the approved budget and managing to financials and forecasts (including full P&L responsibility).
• Implement strategic plans to drive Stuart Dean’s overall growth and success; identify opportunities for operational improvements and implement strategies to optimize performance.
• Develop strong working relationships with staff and clients and to effectively lead a team of sales, operations, technicians, and office staff in the day-to­day activities and services of the Office.
• Supervise multiple individuals in Sales, Operations, and Office related roles. Mentor and coach employees to continue to grow and develop internally.
• Develop and lead the sales function of the office to further promote revenue and profitability of core services as well as new products and services.
• Oversee the planning, organizing and execution of multiple projects, bids/proposals, and assignments
• Directly manages and leads all staff and management of the Office, conducts hiring, applies company policies and standards, handles terminations, and conducts performance reviews in conjunction with Corporate Human Resources.
• Apply experience and knowledge as it relates to running basic financial accounting and reporting, P&L, budgeting, revenue and cost forecasting, projections, purchasing, and inventory control
• Develop and leverage client relationships to the benefit of the San Francisco office and applying management skills to advance the development of the staff.
• Coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Monitor key performance indicators (KPIs) and financial metrics to assess performance and make data-driven decisions.
• Drive business development efforts, identifying new market opportunities and potential partnerships.
• Build and maintain relationships with stakeholders, including clients, suppliers and industry partners.
• Stay informed of industry trends, competitive landscapes, and regulatory changes to ensure Stuart Dean’s competitiveness.

Skills & Experience

• Preferably a 4-year college degree in the areas of Business, Architecture, Real Estate, Engineering, Project Management, Construction Management or related areas of study
• A minimum of 5 years working in building services (metal, stone, wood, glass restoration and refinishing), commercial real estate, construction management, related sales, architecture, or the architectural restoration field
• 3 to 5 years at the management level with direct supervisory experience including planning and assigning work, performance assessments, training, hiring, discipline, and development
• Must have a minimum of 2 years of Sales and/or Operational management experience or a combination of the two
• Ability to oversee the planning, organizing and execution of multiple projects; ability to read and understand construction/building specifications and blueprints helpful
• Must have knowledge and experience with aspects of basic financial accounting in commercial real estate, financial reporting, budgeting, forecasting and projections
• Excellent client relationship development and management skills required
• Excellent technical, interpersonal, and analytical skills required
• Excellent written and oral communications skills required