General Manager

General Manager - Scottsdale, AZ

Employment Type: Full-Time

Salary: $90,000.00 annually

The General Manager is responsible for all daily operations of a luxury retail boutique, creating a high-performance, service-driven environment and leading by example to achieve sales and service goals. This role ensures an elevated, branded customer experience and drives consistent sales growth aligned with KERING BEAUTÉ’s standards of excellence.

Core Responsibilities

• Lead, motivate, and develop a high-performing, customer-focused team; provide ongoing coaching and feedback to ensure delivery of a best-in-class customer experience.
• Set clear performance targets and drive store productivity and profitability (e.g., conversion rates, sales, UPT, AUS, and customer data capture).
• Leverage selling tools and retail systems to monitor performance, identify opportunities, and optimize results.
• Develop and manage store schedules in line with peak business hours to ensure appropriate coverage and responsive customer service.
• Maintain strong knowledge of the luxury retail market, competitors, and current trends to inform business decisions and client engagement.
• Stay informed on current marketing initiatives, product launches, and in-store promotions; effectively communicate these to the team.
• Champion brand values and messaging, ensuring consistent communication and alignment across all team members.
• Proactively build business through community outreach, networking, and in-store events to attract and retain clientele.
• Ensure the boutique is adequately stocked, impeccably clean, visually appealing, and compliant with brand merchandising standards.
• Implement and uphold loss prevention, shortage control, and safety procedures to protect company assets and provide a secure environment for customers and staff.