We are seeking an experienced results-focused General Manager with a proven track record in large-scale warehousing and distribution. This role is critical in providing operational leadership to ensure service excellence, customer satisfaction, and continuous improvement within a high-volume distribution environment. The General Manager will oversee customer relationships, operational efficiencies, and financial performance while driving a strong safety culture and employee engagement.
Key Responsibilities:
Safety & Compliance
- Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations.
- Enforce SOPs and best practices that support a safe working environment.
- Monitor and address injury levels and equipment/product damage to prevent workplace incidents.
Customer & Operational Leadership
- Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI/financial reporting.
- Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions.
- Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements.
Financial & P&L Management
- Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs.
- Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands.
- Lead financial performance reviews with customers on a monthly/quarterly basis, addressing key financial metrics and cost-saving strategies.
Talent Development & Engagement
- Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements.
- Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback.
- Drive succession planning by identifying and developing future leaders within the organization.
Process Improvement & Compliance
- Maintain current and effective SOPs that uphold service quality and efficiency.
- Ensure compliance with food safety regulations and warehouse best practices.
- Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.
Qualifications:
- Bachelor’s degree in Business Management, Logistics, or related field preferred.
- 10+ years of distribution experience, with a strong emphasis on large-scale grocery warehousing and distribution.
- 5+ years of senior leadership experience in a high-volume 3PL or CPG environment.
- Deep knowledge of warehouse management systems (WMS) and strong technical expertise.
- Proven experience managing customer relationships, budgets, and operational KPIs.
- Strong understanding of financial performance metrics and the ability to manage P&L responsibilities.
- Excellent leadership, communication, and strategic problem-solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools.
- Experience with Co-packing / display building, and Ecommerce
- Experience with SAP EWM preferred.