General Manager

Job post summary

Job Summary

We are seeking a dynamic and energetic General Manager to lead our vibrant restaurant team. In this pivotal role, you will oversee all aspects of restaurant operations, ensuring exceptional customer service, efficient food production, and a welcoming atmosphere. Your leadership will drive team performance, uphold food safety standards, and foster a positive environment that encourages growth and excellence. The ideal candidate will bring a passion for hospitality, strong management skills, and extensive experience in food service management to inspire our team and elevate the guest experience.

Essential Functions

• Lead and direct all facets of a restaurant's business, ensuring effective and efficient day-to-day and long-term operations including but not limited to driving sales; managing costs; growing the business; leading and developing the front of house (FOH), back of house (BOH) and the management teams
• Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring
• Respond immediately and effectively to guest and employee needs and feedback
• Maintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs require
• Manage costs, drive sales and grow the business in support of financial goals
• Partner with management team to interview, hire, onboard, train, schedule, supervise and develop all FOH and BOH hourly employees (including proficient use of online applicant tracking, training and other HR systems/tools and support)
• Schedule, supervise and develop the management team; and partner with divisional leaders trainers and DOO Director of Operations) to interview, hire, onboard and train new management team members
• Monitor, address and document individual employee performance (including hourly and management teams) through ongoing feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination
• Perform opening sanitation checklist, pre-shift line check and shift walk-throughs
• Balance, pare and maintain security of all cash banks
• Prepare for and conduct pre-shift and other employee meetings
• Ensure repair and maintenance needs are addressed
• Understand and follow the food allergy procedure and special orders/restrictions
• Ensure proper food storage, quality and presentation standards, including temperature controls
• Monitor and ensure the restaurant and the team's compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management) and represent the restaurant and company in interactions with legal and regulatory authorities
• Perform regular inventories of food, beverage and restaurant supplies and track high-cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as needed- with an all-hands-on deck attitude at new store openings
• Travel overnight occasionally as needed for new store openings and training for new positions
• Safely and effectively use and operate all necessary tools, utensils, equipment, and software (for example, restaurant management software, QuickBooks, open table, aloha, NCR portals etc.)
• Effectively communicate to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise, and temperature levels
• Move and lift to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Experience

• Proven management experience within the restaurant or casual dining industry.
• Background in food preparation, cooking techniques, and food industry best practices.
• Prior supervisory experience supervising teams in restaurant settings with responsibilities including shift management and staff training.
• Familiarity with POS systems such as Aloha POS for order processing and sales tracking.
• Experience managing inventory control, cash handling procedures, budgeting, and food safety compliance.
• Demonstrated ability to lead diverse teams in high-pressure environments while maintaining excellent hospitality standards.
• Strong leadership skills with a focus on training & development to foster continuous improvement within the team.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Join us as our General Manager — bring your passion for hospitality, your leadership expertise, and your dedication to creating memorable guest experiences!