Position Overview
Candlewood Suites Fort Myers is seeking an experienced, hands‐on General Manager to lead daily hotel operations with a strong focus on Front Desk and Housekeeping performance. This role is ideal for a leader who thrives in an extended‐stay environment, builds strong teams, and ensures the property consistently meets IHG brand standards. IHG certification is required.
The General Manager serves as the primary operational leader of the hotel, responsible for driving guest satisfaction, maintaining brand compliance, and ensuring smooth, efficient performance across all departments. This role directly oversees Front Desk and Housekeeping operations while coordinating with Maintenance and Ownership to maintain a well‐run, guest‐focused property.
Key Responsibilities
Operational Leadership
- Oversee daily operations for Front Desk and Housekeeping, ensuring consistent service delivery.
- Maintain full compliance with IHG brand standards, quality audits, and required certifications.
- Monitor room inventory, occupancy, and extended‐stay guest needs.
- Ensure accurate financial reporting, labor management, and cost controls.
Guest Experience & Quality Assurance
- Lead the property's service culture, ensuring a welcoming, problem‐solving environment.
- Respond to escalated guest concerns and implement corrective actions.
- Conduct regular property walks, room inspections, and cleanliness audits.
- Maintain high scores in guest satisfaction, cleanliness, and brand metrics.
Team Management
- Recruit, train, and coach Front Desk and Housekeeping staff.
- Conduct performance evaluations and provide ongoing development.
- Foster a positive, accountable, and team‐oriented work environment.
- Ensure proper scheduling, payroll accuracy, and staffing coverage.
Qualifications
- IHG certification required (Candlewood or other IHG brand experience strongly preferred).
- Minimum 2–3 years of hotel management experience, ideally in extended stay.
- Strong leadership, communication, and problem‐solving skills.
- Proven ability to manage Front Desk and Housekeeping operations.
- Experience with labor management, budgeting, and P&L oversight.
- Familiarity with IHG systems (Opera, Concerto, Merlin, etc.) is a plus.
- Ability to work a flexible schedule, including weekends and holidays.
