General Manager

AGSE Global Services is a global provider of maintenance, repair, and asset management solutions to the airline and MRO sectors. Formed through the merger of AGSE and GSE Tool Support, the business brings together decades of engineering expertise and a strong international footprint.

With established operations across Europe, the UK, the United States, and the Middle East, AGSE Global Services supports aviation customers worldwide through high-quality, compliant, and safety-critical ground support equipment and tooling services.

JOB SUMMARY

AGSE Global Services is seeking an experienced General Manager to lead and grow its United States and Mexico operations. This is a senior leadership role with full responsibility for regional performance, including operations, financial results, customer delivery, and strategic growth.

Reporting to the Group Directors, the successful candidate will provide strong executive leadership across multiple sites, ensuring operational excellence while driving profitable growth and long-term customer partnerships.

JOB DUTIES AND KEY RESPONSIBILITIES

Regional Leadership

• Lead all US and Mexico operations, providing clear strategic direction and executive oversight.
• Ensure alignment with group strategy, governance frameworks, and company values.
• Act as the senior leadership presence for the region, representing the business with customers and stakeholders.

Commercial & Customer Performance

• Drive revenue growth, margin improvement, and contract retention across the region.
• Build and maintain senior-level relationships with key customers and partners.
• Support the sales pipeline by identifying opportunities for service expansion and long-term growth.
• Ensure contractual performance against KPIs and SLAs, addressing risks proactively.

Financial Accountability

• Hold full P&L responsibility for the US & Mexico region.
• Lead regional budgeting, forecasting, and financial performance management.
• Deliver financial targets through disciplined cost control, cash management, and margin optimization.

Operational Excellence

• Ensure consistent, high-quality delivery of engineering, maintenance, logistics, and support services.
• Lead multi-site operations with a strong focus on safety, quality, and compliance.
• Oversee the mobilization of new facilities and major operational or customer projects.

People & Capability

• Build and lead a high-performing regional leadership team.
• Ensure effective organizational design, talent development, and succession planning.
• Foster a performance-driven, collaborative, and safety-focused culture.

JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS

• Senior leadership experience within aviation, aerospace, engineering, or technical services environments.
• Proven track record managing multi-site or regional operations with full financial accountability.
• Strong commercial and contractual management experience.
• Experience leading complex organizations and delivering operational and financial improvement.
• Strategic, commercially minded leader with strong executive presence.
• Excellent stakeholder management and communication skills.
• Ability to translate strategy into executable operational plans.
• Sound engineering or technical understanding (hands-on experience not essential).
• High level of business and financial acumen.
• Degree-qualified in Engineering, Business, or a related discipline.
• MBA or equivalent leadership qualification is advantageous.
• Bi-lingual Spanish is highly desirable.
• Willingness to travel regularly across United States and Mexico.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

While performing the duties of this job, employees are regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here represent those employee encounters while performing this job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Employees work under typical office conditions, and the noise level is usually quiet to moderate. However, in certain assignments, an employee may work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions, and loud, prolonged noise.