Position Summary
We are seeking an experienced and motivated General Manager to oversee the daily operations of a high-quality butchery and specialty meat market. This role is responsible for operational leadership, financial performance, team management, and delivering an exceptional customer experience.
The ideal candidate brings strong retail or food operations leadership experience and a passion for premium meats, artisan products, and hospitality-driven service.
Key Responsibilities
Operational Leadership
- Oversee all daily operations including retail sales, butchery production, inventory, and merchandising
- Ensure proper handling, cutting, storage, and presentation of all meat and specialty products
- Maintain the highest standards of quality, cleanliness, and food safety
- Ensure compliance with health department regulations and company policies
Team Leadership & Development
- Recruit, train, and develop butchers, retail associates, and support staff
- Create staff schedules and manage labor costs
- Foster a collaborative and service-focused team culture
- Provide coaching and performance management for team members
Sales & Customer Experience
- Deliver exceptional customer service and product knowledge
- Educate customers on meat cuts, preparation methods, and cooking techniques
- Drive retail sales through merchandising, promotions, and product displays
- Support special orders, catering, and wholesale relationships
Financial & Inventory Management
- Manage budgets, daily sales reporting, and operational expenses
- Monitor inventory levels, product rotation, and waste control
- Work with vendors and suppliers to ensure high-quality sourcing
- Maintain profitability through effective cost control and pricing strategies
Merchandising & Product Development
- Assist with product selection including specialty meats, charcuterie, and gourmet retail items
- Support development of prepared foods, house-made sausages, and value-added products
- Ensure visually appealing displays and seasonal offerings
Required Qualifications
- 5+ years of leadership experience in food retail, butcher shop, specialty grocery, or restaurant operations
- Strong knowledge of meat cuts, butchery processes, and food safety standards
- Proven ability to lead teams and manage daily operations
- Excellent customer service and communication skills
- Strong organizational and problem-solving abilities
Preferred Qualifications
- Hands-on butchery experience or formal butcher training
- Experience with artisan meat programs, charcuterie, or specialty food retail
- Background in farm-to-table or locally sourced food programs
- Experience managing retail inventory and POS systems
Compensation & Benefits
- Competitive salary
- Performance-based incentives
- Health and wellness benefits
- Paid time off
- Opportunities for career growth within a growing specialty food concept
