Front of House Manager

Join the team supporting one of the most visited museum venues in the country. As the Front of House Manager for Shake Shack at the Udvar‑Hazy Center, you’ll help lead a fast‑paced, elevated fast‑casual operation that blends efficiency, hospitality, and strong brand execution.

You’ll work closely with the General Manager to guide daily operations, inspire a frontline team, and ensure a consistently excellent guest experience that reflects the Shake Shack brand. This role is ideal for someone who thrives in high-volume fast food or fast‑casual settings and loves coaching teams, delivering quality, and upholding a nationally recognized brand standard.

Key Responsibilities

• Support daily operations of the Shake Shack venue, ensuring smooth, consistent service
• Lead, schedule, train, and develop a team of approximately 30 front‑of‑house employees
• Maintain brand standards in hospitality, speed of service, product consistency, food safety, and cleanliness
• Partner with the General Manager to manage costs, inventory processes, and labor planning
• Support training programs that reinforce Shake Shack culture, operational systems, and guest service expectations
• Collaborate with museum operations teams to align staffing and service levels with visitor attendance
• Ensure compliance with all food safety, sanitation, and health code requirements
• Maintain strong communication and positive relationships with team members, venue partners, and supervisors
• Assist in operational planning for peak periods, school groups, and high‑volume museum days
• Monitor financial performance and support initiatives that drive sales, reduce waste, and improve overall results

What We’re Looking For

• Experience leading teams in fast food, fast‑casual, elevated fast‑casual, or similar high‑volume environments
• Strong communication and team‑building skills with an inclusive leadership style
• Ability to multitask in a high‑energy, guest‑focused setting
• Comfort managing inventory, cost controls, and basic financial reports
• Skilled at planning, prioritizing, and making informed decisions during peak periods
• Tech‑savvy with strong POS and computer skills
• Collaborative, solutions‑oriented mindset with a desire to coach and grow others
• Ability to work a flexible schedule, including weekends, evenings, and event‑driven hours
• Knowledge of food safety standards; certifications are a plus or can be obtained after hire
• Exposure to HR, loss prevention, or safety processes is welcome

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

Req ID: 1519911

Restaurant Associates

Michael Abbey

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