Note:
Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate will drive to various customer sites to perform repair/replacement on various kinds of equipment: POS, laptops, desktops, laser printers, cable repairs, smart hands work on network equipment. Different severity levels/response times required. 24/7 availability a must.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Required Skills & Experience
3 years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.
Laser printer repair experience.
Experience with Lexmark printer break-fix and equipment installs, and HP, Dell, and Lenovo.
Previous Field Service and/or Desktop, POS, printer Break/Fix experience
Excellent technical troubleshooting and customer service skills.
Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
Experience using a hand drill and climbing ladders.
Active driver's license.
CompTIA A+
What You Will Be Doing
Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
Running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers
Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed
Maintain good customer focus, meeting deadlines and service level agreements (SLAs)