Executive Assistant & Office Manager

Overview

Kerns Fine Jewelry is a trusted, family-owned luxury jeweler with over 50 years of history in Burlingame. In 2024, Kerns expanded with the opening of Rolex and Patek Philippe boutiques in San Francisco, marking a significant new chapter of growth.

We are seeking a highly capable Executive Assistant & Office Manager to support the Co-CEOs and oversee the day-to-day administrative and office operations of a multi-location luxury business. This is a hybrid role designed for someone who combines executive-level judgment with operational ownership and exceptional attention to detail.

This individual will serve as a trusted partner to leadership while also ensuring that the office environment, administrative systems, and internal coordination run smoothly and professionally.

The role can be based at either or Burlingame or San Francisco stores.

Role Summary

The Executive Assistant & Office Manager plays a dual role:

1. Executive Support: Providing high-level, proactive support to the Co-CEOs, managing schedules, communications, travel, and meeting coordination.
2. Office & Administrative Operations: Owning the day-to-day administrative functioning of the business across locations, ensuring organization, consistency, and efficiency.

This role requires strong judgment, discretion, precision, and the ability to operate independently in a fast-paced, high-standards environment.

Key Responsibilities

Executive Assistant Responsibilities

• Calendar & Schedule Management
• Manage complex calendars for the Co-CEOs, balancing internal priorities, external meetings, and travel with sound judgment.
• Email & Executive Communications
• Monitor, triage, and respond to emails on behalf of the Co-CEOs; draft professional correspondence and ensure timely follow-ups.
• Travel Planning & Logistics
• Coordinate domestic and international travel, including flights, accommodations, itineraries, and last-minute adjustments.
• Meeting Preparation & Follow-Through
• Prepare agendas, organize materials, take notes when required, and track follow-up actions.
• Executive Support & Anticipation
• Anticipate needs, identify potential issues early, and proactively support leadership effectiveness.

Office Manager & Administrative Responsibilities

• Office Operations & Coordination
• Oversee day-to-day office operations across San Francisco and Burlingame, ensuring professional, efficient, and well-organized environments.
• Vendor & Service Coordination
• Manage relationships with office vendors and service providers (supplies, maintenance, IT support coordination, etc.).
• Administrative Systems & Processes
• Maintain organized systems for documents, records, expenses, and internal workflows; identify opportunities to improve efficiency.
• Expense & Administrative Oversight
• Prepare and track expense reports, invoices, and administrative documentation in coordination with finance.
• Internal Coordination
• Support cross-functional coordination with hospitality, marketing, and store leadership teams as needed.
• Office Standards & Consistency
• Ensure administrative consistency, professionalism, and attention to detail across all locations.

Qualifications & Experience

• Bachelor’s degree preferred or equivalent professional experience.
• 5+ years of experience as an Executive Assistant, Office Manager, or similar senior administrative role supporting senior leaders.
• Experience in luxury retail, high-end hospitality, professional services, or similarly demanding environments strongly preferred.
• High proficiency with Microsoft Office, Google Workspace, calendar and scheduling tools.
• Demonstrated ability to manage complexity, shifting priorities, and confidential information.

Core Competencies (Critical to Success)

• Judgment & Prioritization
• Able to assess what matters most and act decisively without constant direction.
• Exceptional Attention to Detail
• Consistently accurate, thorough, and precise — especially under time pressure.
• Proactive Ownership
• Sees issues early, takes initiative, and follows through to resolution.
• Communication Excellence
• Clear, professional written and verbal communication with internal and external stakeholders.
• Discretion & Confidentiality
• Handles sensitive information with absolute professionalism and trust.
• Adaptability & Resilience
• Comfortable in a dynamic environment with changing priorities and expectations.

Working Style Expectations

• Highly organized, self-directed, and reliable
• Calm and effective under pressure
• Comfortable working closely with senior leadership
• Takes pride in maintaining high standards and a polished operating environment