Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily.
Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience.
Maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times.
Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.
Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
Manage space issues and escalate unresolved issues to the lead planner or manager as needed.
Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting clients.
Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports.
Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience.
Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing.
Deliver high-level service to event organizers, LOBs
Desired Qualifications:
Experience in high touch customer service, hospitality, and event planning
Must be able to multi-task and work under tight deadlines
Excellent oral and written communications skills
Excellent organizational skills and extreme attention to detail
Ability to prioritize tasks and communicate clearly amongst a variety of personalities
Bachelor's degree preferred
Experience in an EMS (Event Management System) preferred
