Enterprise Account Manager

Job Title: Enterprise Account Manager

Location: Los Angeles, California (Hybrid – 3 days in-office, Culver City area)

Compensation Range: $100K

Our client is a fast-growing fintech company revolutionizing the capital markets ecosystem with a mission to make online capital raising mainstream. They empower founders, CEOs, and operators to raise capital digitally through their own communities and strategically marketed campaigns. Their platform provides an end-to-end solution, with a proven track record of raising billions across hundreds of campaigns. As they continue to scale, they are seeking talented professionals to join their journey in transforming the global capital market.

As an Enterprise Account Manager, you will own the most important relationships in the business. You will act as a strategic partner for a focused portfolio of enterprise customers, guiding them through the full lifecycle of their capital raise—from kickoff through close and into future campaigns.

This is a proactive, relationship-driven role where you will lead program execution, manage cross-functional teams, and build long-term partnerships with high-value clients.

Executive Relationship Leadership

• Serve as the primary relationship owner across the full lifecycle
• Build executive-level trust and lead onboarding, kickoff, and governance alignment
• Ensure a seamless and confident customer experience throughout

Program Delivery Leadership

• Own overall program success across cross-functional teams
• Coordinate with Implementation, Marketing, and Support teams
• Manage dependencies, timelines, and expectations

Campaign Milestone Execution

• Drive key campaign milestones such as account planning, launch readiness, and closing strategies
• Ensure timely and high-quality delivery across all phases

Escalation and Issue Management

• Identify risks early and manage escalations effectively
• Resolve issues within defined SLAs while maintaining strong client relationships

Repeat Business Development

• Identify opportunities for renewals and expansion
• Provide qualified leads and insights to Account Executives
• Foster referrals through strong relationship management

• High adherence to campaign milestones
• Strong performance against issue resolution SLAs
• Generation of referrals and repeat business

• 5+ years of experience in Enterprise Account Management or Customer Success (B2B SaaS or tech environment preferred)
• Experience managing executive-level (VP/C-suite) relationships
• Strong program management and cross-functional coordination skills
• Ability to identify growth opportunities within accounts
• Excellent communication and stakeholder management skills
• Proven ability to manage escalations and high-pressure situations
• Adaptability in fast-paced, evolving environments

• Experience in capital markets, private equity, or investment banking
• Background in marketing services or campaign-driven environments
• Familiarity with regulated industries or compliance environments

• High-impact portfolio with deep client engagement
• Strong internal support structure across implementation, marketing, and support
• Performance-based compensation with growth opportunities
• Collaborative and innovative team environment
• Competitive benefits including medical, vision, and dental
• Learning and development support

This is a hybrid role based in Los Angeles, requiring 3 days in-office (Culver City area) and alignment with Mountain Standard Time (MST) working hours.

Our client uses AI-assisted tools to support candidate screening and evaluation. These tools assist the recruitment process but do not replace human decision-making. All final hiring decisions are made by human reviewers.

• Our client is an equal opportunity employer and is committed to providing an inclusive and accessible recruitment process.