Overview:
As a Technical CSM, you will serve as the primary owner and strategic partner for a flagship enterprise client with a complex, technology-driven environment. You will be responsible for ensuring delivery success, stakeholder satisfaction, and long-term account growth while coordinating closely with recruiting, delivery, and leadership teams.
This role is ideal for someone who is comfortable operating at both the strategic and tactical level — managing senior client relationships while also understanding technical hiring needs, workforce planning, and delivery execution.
Responsibilities:
- Own the day-to-day and long-term success of a large, enterprise-level client
- engagement
- Act as the primary point of contact for client stakeholders, including senior leadership
- Partner with internal recruiting and delivery teams to ensure high-quality execution
- across technical roles
- Understand the client’s technology environment, hiring goals, and workforce challenges
- Drive regular client touchpoints, including status calls, quarterly business reviews, and
- strategic planning sessions
- Proactively identify risks, gaps, and opportunities within the account
- Translate client needs into clear direction for internal teams
- Monitor performance metrics, delivery outcomes, and overall account health
- Identify opportunities to expand services, deepen partnership, and grow revenue
- Ensure a high-touch, white-glove client experience
What We’re Looking For
- 4+ years of experience in Customer Success, Account Management, or Client Services
- within tech, staffing, or professional services
- Experience supporting large, complex, enterprise accounts
- Strong understanding of technical roles, IT environments, or technology-driven
- organizations
- Proven ability to manage multiple stakeholders and influence without direct authority
- Highly organized with strong attention to detail
- Confident communicator who can operate with executives and delivery teams alike
- Comfortable navigating ambiguity and evolving client needs
- Data-driven mindset with the ability to tell a story through metrics and outcomes
Nice to Have:
- Experience in workforce solutions, RPO, staffing, or talent consulting
- Exposure to large, multi-brand or multi-business-unit organizations
- Experience supporting clients in highly regulated or operationally complex environments
