Title: DTC (Direct-to-Consumer)/eCommerce Supervisor
Salary: $70k-80k
Duration: PERM
Location: Perris, CA (onsite 5 days a week)
Job Summary
The DTC Supervisor oversees all direct-to-consumer order fulfillment, ensuring fast, accurate, and cost-effective processing of eCommerce orders across multiple platforms and carriers.
Key Responsibilities
- Manage daily DTC order flow (pick, pack, ship)
- Oversee SLA compliance for same-day and next-day shipping
- Optimize picking methods (batch, wave, zone)
- Manage packaging standards, branding inserts, and kitting
- Coordinate with carriers (UPS, FedEx, USPS, etc.)
- Handle escalations related to lost, delayed, or damaged shipments
- Monitor KPIs: order accuracy, on-time ship rate, cost per order
- Lead and train DTC fulfillment staff
Qualifications
- 3+ years DTC or eCommerce fulfillment experience
- Experience working with WMS, shipping software, and marketplaces
- Strong organizational and time-management skills
- Prior experience in a 3PL environment preferred
