The Dual Rate Casino Operations Supervisor is responsible for the day-to-day oversight of casino floor operations to ensure a safe, compliant, and guest-focused gaming environment. This role provides leadership to front-line team members, ensures adherence to all gaming regulations and company policies, and supports operational efficiency across assigned areas of the casino during a schedule shift.
The Dual Rate Supervisor actively monitors guest service standards, operational controls, and team performance; addresses issues in real time; and collaborates with department leaders to maintain smooth casino operations. This position models professionalism, integrity, and accountability while supporting the casino’s service and revenue goals.
- Supervise day‑to‑day casino floor operations during assigned shifts to ensure smooth, efficient, and compliant gaming activity
- Monitor table games and/or assigned casino areas for adherence to company policies, procedures, and regulatory requirements
- Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally
- Safeguard Caesars Entertainment assets, including cash, chips, gaming equipment, and sensitive information
- Enforce internal control procedures and immediately address irregularities or security concerns
- Provide leadership, direction, and on‑the‑floor supervision to dealers and other assigned team members
- Assign work, monitor performance, and ensure adequate staffing levels throughout the shift
- Ensure compliance with all applicable gaming regulations, internal controls, and company policies
- Report incidents, disputes, and violations in accordance with established procedures
- Handle guest disputes, employee issues, and operational challenges with sound judgment and professionalism
- Make timely decisions to maintain operational flow and guest satisfaction
- Communicate effectively with management, surveillance, security, and other departments
- Provide accurate shift updates, incident documentation, and operational feedback as required
- Accepts feedback and coaching from supervisors
