Assists with all aspects of slot and beverage operations for assigned shift for Harrah’s or Horseshoe Casino, Council Bluffs, IA by creating a differentiated service experience and ensuring optimum performance of all.
Supports team member development with training programs, established methods, procedures and guidelines, and high quality service.
Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members.
Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
Performs slot attendant, beverage server, bartender or bar back job responsibilities throughout shift as applicable.
Familiarization with all Caesars Brand programs and systems.
Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
Presents oneself as a credit to the Company and encourages others to do the same.
Performs all other related and compatible duties as assigned.
