DTC Supervisor

Title: DTC (Direct-to-Consumer) Supervisor

Salary: $70k-80k

Duration: PERM

Location: Perris, CA (onsite 5 days a week)

Department: Fulfillment

Reports To: Warehouse Operations Manager

Job Summary

The DTC Manager oversees all direct-to-consumer order fulfillment, ensuring fast, accurate, and cost-effective processing of eCommerce orders across multiple platforms and carriers.

Key Responsibilities

• Manage daily DTC order flow (pick, pack, ship)
• Oversee SLA compliance for same-day and next-day shipping
• Optimize picking methods (batch, wave, zone)
• Manage packaging standards, branding inserts, and kitting
• Coordinate with carriers (UPS, FedEx, USPS, etc.)
• Handle escalations related to lost, delayed, or damaged shipments
• Monitor KPIs: order accuracy, on-time ship rate, cost per order
• Lead and train DTC fulfillment staff

Qualifications

• 3+ years DTC or eCommerce fulfillment experience
• Experience working with WMS, shipping software, and marketplaces
• Strong organizational and time-management skills
• Prior experience in a 3PL environment preferred