Title: B2B/VAS Supervisor
Salary: $70k-80k
Duration: PERM
Location: Perris, CA (onsite 5 days a week)
Job Summary
The B2B / VAS Supervisor oversees all business‑to‑business (B2B) fulfillment operations and value‑added services (VAS) production activities. This role is responsible for ensuring accurate, compliant, and on‑time B2B shipments while managing VAS workflows such as kitting, labeling, bundling, assembly, rework, and special projects. The Supervisor partners closely with internal teams to align production schedules, meet customer requirements, control costs, and maintain quality standards.
Key Responsibilities
B2B Fulfillment Oversight
- Supervise day‑to‑day B2B order processing, shipping, and fulfillment operations
- Ensure compliance with customer routing guides, labeling requirements, pallet standards, and documentation
- Coordinate LTL and FTL freight shipments and work with carriers to meet delivery timelines
- Monitor and reduce chargebacks through proactive compliance and process improvement
- Partner with customers and internal teams on forecasts, deadlines, and shipment requirements
- Track and report KPIs including OTIF, compliance accuracy, and shipping costs
VAS / Production Management
- Oversee all value‑added services (VAS) and production workflows, including kitting, labeling, bundling, assembly, rework, and special projects
- Plan labor, timelines, and resources for production and VAS initiatives
- Ensure quality standards and client specifications are consistently met
- Coordinate production schedules with B2B and DTC teams to support shipping timelines
- Track labor costs and project profitability
- Develop and maintain SOPs for repeatable VAS services
- Train, coach, and supervise production staff and team leads
Cross‑Functional Leadership
- Serve as a key point of contact between fulfillment, production, and operations leadership
- Identify process improvements to increase efficiency, accuracy, and scalability
- Support continuous improvement initiatives across B2B and VAS operations
Qualifications
- 3+ years of experience in B2B/wholesale fulfillment, VAS, production, or light assembly
- Strong knowledge of retailer routing guides, pallet standards, and compliance requirements
- Experience coordinating LTL/FTL freight
- Background in a warehouse or 3PL environment preferred
- Strong organizational and project management skills
- Detail‑oriented with a quality‑first mindset
- Proven ability to lead, train, and manage teams in a fast‑paced environment
