Fast-growing, high-volume quick-service restaurant concept focused on takeout/delivery-driven operations. The brand emphasizes speed, consistency, and scalable systems across multiple locations, with strong unit-level economics and rapid expansion plans.
The Director of Operations is a multi-unit leader responsible for overseeing up to 15–20 locations across the assigned market. This role drives operational excellence, profitability, and team development while supporting market growth and new unit expansion. The ideal candidate is a hands-on operator who can balance strategic leadership with in-store execution.
Key Responsibilities
Multi-Unit Operations
- Oversee performance across 15–20 locations with full P&L accountability
- Ensure consistent execution of brand standards, service, and cleanliness
- Visit each location regularly (minimum once per month; multiple stores per day)
Leadership & Team Development
- Lead, coach, and develop District Managers (4+) and General Managers
- Build strong leadership pipelines and improve retention
- Establish accountability and performance-driven culture
Financial Performance
- Drive sales, labor efficiency, and cost controls across all units
- Monitor KPIs and implement action plans to improve profitability
- Own profit-based performance tied to bonus structure
Market Growth & Execution
- Support new unit openings and market expansion initiatives
- Build operational infrastructure for scalable growth
- Partner with senior leadership on long-term strategy
Operational Excellence
- Ensure stores are clean, efficient, and operating to standard
- Implement systems, processes, and training to drive consistency
- Maintain high customer service standards across all locations
Qualifications
- 5+ years of multi-unit leadership experience (District Manager, Director of Operations, or similar)
- Experience overseeing 10+ units with full P&L responsibility
- Background in high-volume QSR or fast casual concepts (Wingstop, BWW, or similar preferred)
- Proven ability to develop leaders and scale operations
- Strong financial acumen (labor, COGS, revenue optimization)
- Hands-on leadership style with willingness to travel extensively within the market
Ideal Candidate Profile
- Proven multi-unit operator with experience scaling 15–20 locations
- Strong developer of people (District Managers and GMs)
- Highly hands-on, field-driven leader who thrives in fast-paced environments
- Metrics-driven with a strong focus on profitability and execution
- Comfortable in growth environments with new openings and evolving systems
