Director of Operations

We are working with a growing, multi-unit QSR operator in the Jacksonville market looking to bring on a Director of Operations to lead field execution, develop teams, and drive performance across the region.

This is a hands-on leadership role overseeing multiple locations, responsible for improving store-level operations while building strong District Managers and GMs.

Scope of the role:

• Oversight of a multi-unit market (roughly 8–15 locations depending on structure)
• Direct management of District Managers with full accountability for store performance
• Ownership of P&L across the region including sales, labor, food cost, and profitability
• Partner with ownership and senior leadership on growth strategy and operational improvements

Key responsibilities:

• Drive weekly and monthly performance across all stores, holding teams accountable to KPIs
• Improve labor models, scheduling, and staffing to protect margins and service levels
• Analyze P&Ls and identify gaps in performance, then implement action plans with field teams
• Build and develop District Managers and GMs, focusing on retention and internal promotions
• Standardize operations across locations to ensure consistency in execution and guest experience
• Lead new store openings including hiring, training, and operational setup
• Step into stores when needed to support teams and stabilize underperforming locations

What we’re looking for:

• 5–10+ years in QSR or fast casual with strong multi-unit experience
• Currently a Director of Ops, Area Director, or high-performing District Manager ready for the next step
• Experience overseeing District Managers and multiple markets preferred
• Strong financial acumen with full ownership of P&L and cost controls
• Proven ability to improve KPIs like labor %, food cost, ticket times, and overall store profitability
• Hands-on operator who can balance strategy with in-store execution

Why this role:

• Opportunity to step into a high-impact leadership seat with real influence on the business
• Visibility with ownership and ability to help shape growth strategy
• Stable platform with expansion plans in place

Compensation:

Competitive base + bonus, aligned with experience