Customer Integration & Partnerships Coordinator

Do you love connecting partners and making systems work better for the people they serve?
Want to join our work breaking the spirit of poverty through the dignity of work?
This may be the job for you!

The Customer Integration & Partnerships Coordinator is the connector behind the scenes of a complex workforce system, making sure multiple partner organizations work together so customers experience seamless, equitable services. This role leads cross-partner projects, facilitates collaboration across teams, and improves how job seekers move through the WorkSource system, from intake to referrals to supportive services. It also builds relationships with community organizations to expand access and help remove barriers to employment. At its core, this role blends project management, partnership development, and customer experience improvement to strengthen the overall system.

If you’re the type of person who can coordinate projects, facilitate conversations, and keep work streams moving forward while balancing different priorities, you’ll thrive here. The ideal candidate brings a strong focus on equity, builds trust easily with a wide range of partners, and helps teams work more effectively while using data and feedback to guide thoughtful, practical improvements.

This position will be full time and will be hybrid (remoteand in office) based out of our Seattle area offices. *Candidate must live in Seattle metro area in order to work in office four days per week*

Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

The major responsibilities of this position include, but are not limited to:

Customer Integration and Functional Teams

• Coordinate and facilitate Scope of Work (SOW)-required functional integration teams (e.g., workshops, customer experience, in-community outreach), ensuring regular meetings, clear goals &documented progress.
• Coordinate and support cross-partner work streams that improve how customers move through the WorkSource system, including referral processes, intake practices, and warm handoffs.
• Provide technical assistance and partnership to WorkSource Centers in support of Continuous Quality Improvement (CQI) goals and site-level improvement plans.
• Support the implementation of customer-facing tools and process improvements across the system.
• Gather input from WorkSource partners to evaluate referral processes and recommend improvements to system leadership.
• Partner with the One-Stop Operator Director to support cross-partner initiatives requiring shared facilitation and coordination

Partnership Development & Community Engagement

• Build and maintain relationships with community-based organizations that provide wraparound services (e.g., housing, childcare, mental health, ESL, legal and immigration support) to support customer access and reduce barriers to employment.
• Collaborate with program leadership to identify, initiate, and support new partnership opportunities that expand access to services for priority populations.
• Serve as a primary point of contact for Connection Site relationships and support coordination across sites.
• Coordinate and support regional networking meetings, including Connection Site convenings and Community & Technical College (CTC) meetings, using co-hosted approaches where appropriate.
• Coordinate site-based employer engagement activities in partnership with Business Services leadership, including hiring events, site visits, and recruitment efforts.
• Facilitate community conversations that incorporate an equity-centered approach and strengthen connections with priority populations.
• Track and report outreach activities and partnership engagement data to support system reporting requirements.

Customer Voice, Project Management, Cross-Team Collaboration

• Coordinate and facilitate customer engagement activities such as focus groups, surveys, stakeholder interviews, and advisory groups to gather input on customer experience.
• Co-facilitate annual customer focus group sessions and synthesize findings into actionable recommendations for system improvement.
• Coordinate and manage project planning activities, including developing work plans, defining roles and deliverables, tracking progress, and supporting reporting requirements.
• Support Connection Sites in maintaining compliance with IFA, MOU, and Equal Opportunity (EO) requirements.
• Coordinate multiple concurrent projects, including tracking milestones, identifying risks, and supporting implementation to achieve intended outcomes.
• Collaborate with internal partners to align efforts, including coordination with program leadership, training staff, and operations support roles.
• Capture and document system outcomes, success stories, and key insights for use in reports and internal communications.
• Maintain current knowledge of workforce development practices and participate in continuous quality improvement efforts.

CORE COMPETENCIES REQUIRED FOR THIS POSITION

Technical Competencies and Skills

• Ability to coordinate and facilitate cross-partner collaboration across multiple organizations and stakeholders.
• Experience supporting or coordinating multi-organizational work streams, including navigating change across partners.
• Experience with customer journey design, service design, or process improvement methodologies.
• Skilled facilitator of meetings, functional teams, or communities of practice.
• Experience engaging community partners and conducting outreach to underserved populations in a culturally responsive manner.
• Ability to translate organizational goals into clear, actionable work plans and project deliverables.
• Experience collecting and interpreting qualitative and quantitative data (e.g., surveys, feedback, performance data) to inform improvements.
• Strong written and verbal communication skills, with the ability to adapt messaging for diverse audiences.
• Ability to manage multiple priorities, coordinate projects, and meet deadlines in a fast-paced environment.
• Skilled in relationship-building, collaboration, and navigating competing priorities across partners.
• Understanding of change management principles and the ability to support partners through process changes.
• Demonstrated cultural competency and understanding of barriers impacting individuals experiencing poverty or systemic inequities.
• Knowledge of workforce development systems and community-based service networks.

Organizational Core Values

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Care deeply and enthusiastically in the organization’s mission and purpose; take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity, set audacious goals and extend beyond minimum expectations; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Serve first and focus on growth & well-being of the people we serve; humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; achieve the results the organization promises; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork; embrace collaboration across silos, functional teams, and external partners.

EXPERIENCE/POSITION REQUIREMENTS

Required

• Bachelor’s degree in Education, Human Resources, Social Work, Communication, Workforce Development, Public Administration, Psychology, Sociology, or a related field, or equivalent combination of education and experience.
• Minimum of 3 years of experience in workforce development, social services, public-sector partnerships, customer experience improvement, program coordination, or a related field.
• Demonstrated experience coordinating projects or initiatives across multiple partners, teams, or stakeholders.
• Experience collecting, interpreting, and applying qualitative and quantitative data to inform decisions and improvements.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and ability to use technology to support communication, coordination, and reporting.
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
• Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Demonstrated commitment to equity, cultural competency, and serving diverse populations.
• Flexibility to work occasional evenings or weekends to support community events and partner meetings.
• Reliable transportation or an alternative method to meet the travel requirements of the position.

Preferred

• Certified Workforce Development Professional (CWDP) or similar credential.
• 5 or more years of experience in workforce development, social services, customer experience improvement, or systems-level coordination.
• Experience working within workforce development systems such as WIOA, WorkSource, or similar multi-partner environments.
• Experience facilitating cross-functional teams, communities of practice, or multi-organizational initiatives.
• Experience supporting or implementing process improvements such as universal intake, referral systems, or customer journey initiatives.
• Familiarity with Continuous Quality Improvement methodologies (e.g., Lean, Kaizen, or similar frameworks).
• Experience supporting change management efforts across multiple stakeholders or organizations.
• Experience engaging community-based organizations and conducting outreach with underserved populations.
• Bilingual or multilingual skills.
• Lived experience or professional experience working with populations impacted by poverty, trauma, or systemic barriers to employment.

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, includingFloating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance, Internet Reimbursement AllowanceandPersonal DevelopmentReimbursement Allowances
• Tuition Reimbursement program and a qualified employer for theFederal Loan Forgiveness Program

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.

Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388.Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding.