Company Description
GENTLE MONSTER, established in 2011 by IICOMBINED, is a global fashion eyewear brand renowned for setting trends with its innovative and avant-garde designs. Each annual collection introduces distinctive products accompanied by experimental campaigns and unique spaces that highlight the brand's artistic and sophisticated aesthetic. IICOMBINED also oversees TAMBURINS, a perfume brand that blends storytelling and exquisite craftsmanship, and NUDAKE, a dessert brand that reimagines dessert culture with artistic and creative expressions. Together, these brands challenge norms and push boundaries, redefining experiences in their respective industries.
Role Description
We're a global luxury brand looking for a Digital Sales Operations Analyst to be the analytical engine behind our digital storefront. As we partner with Google and Samsung on smart eyewear, we're also thinking about where e-commerce is headed — and this role sits right at the center of our day-to-day digital business.
This is a hands-on, data-intensive role.
You'll own the numbers behind our U.S. and Canada websites and TikTok Shop — pulling and cleaning raw data, turning it into sales and product-performance insight, and using that insight to shape what shoppers see and buy. You'll thrive here if you come from a data or analytics background, have a genuine eye for aesthetics and a passion for fashion, and stay curious about where technology is taking retail. The ideal candidate is precise, fast-moving, and energized by keeping dozens of micro-level operations running smoothly while never losing sight of the bigger story the data is telling.
Responsibility:
Product Sales Analysis & Reporting
- Pull, clean, and analyze raw data from multiple platforms (website, TikTok Shop, and others) on a daily, weekly, and monthly cadence — building live dashboards the team can act on.
- Build and maintain product-performance reports — sell-through rates, conversion metrics, order-volume trends — to drive reordering, markdown, and merchandising decisions.
- Partner with the Senior Digital Merchandising Analyst to identify top- and under-performing styles by channel, and to surface the why behind the numbers.
- Assess campaign-level sales trends at the product level and work with Digital Marketing to refine product and launch strategy.
- Monitor online data systems and deliver clear, strategic insight up to HQ and Head of E-commerce
Website Operations & Visual Merchandising
- Set up and continuously optimize product listings, categories, filters, and sorting logic across the U.S. and Canada websites.
- Design and run A/B tests on product placement and visual merchandising; measure impact on conversion, engagement, and time-on-site.
- Manage daily frontend operations across all digital channels — inventory adjustments, product rearrangements, pricing updates, and stock monitoring.
- Coordinate with internal teams on product launches, promotions, restocks, and visual storytelling to keep customers engaged on-site.
- Monitor inventory using sell-through rates, order velocity, and return data to flag restock needs proactively.
Backend Monitor& Cross-Functional Coordination
- Monitor daily operations and sales performance on TikTok Shop in coordination with our operations agency.
- Oversee product flow and availability — warehouse-to-site transfers, backend system updates, and inventory-sync accuracy.
- Work with SCM and 3PL teams to verify order status and follow up proactively on delayed or missing shipments.
- Partner with Customer Service on escalated inquiries — order status, returns, exchanges, and product issues.
- Identify and escalate discrepancies between warehouse stock and system data, and lead resolution.
Requirements:
- Bachelor's or Master's degree in Business, Marketing, Merchandising, Data Analytics, Statistics, Mathematics, Economics, or a related field preferred.
- 2–4 years of experience in eCommerce operations, digital merchandising, data analytics, retail analytics, or a related field.
- Strong proficiency in Excel and Google Sheets, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and working with large datasets.
- Basic SQL knowledge with the ability to pull, manipulate, and analyze data; experience with eCommerce analytics platforms is a plus.
- Highly detail-oriented with the ability to manage multiple recurring operational tasks while maintaining accuracy.
- Strong analytical skills and the ability to translate data into actionable business insights.
- Excellent organizational and communication skills, with the ability to coordinate across multiple teams and platforms.
- Familiarity with Shopify, TikTok Shop, Magento, or other eCommerce platforms is a plus.
- Passion for fashion, luxury, retail, and consumer behavior is highly preferred.
Job Type: Full-Time (ONSITE)
Pay Range: $75,000 - $83,000 per year
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off