Desktop Support Technician

Title: Desktop Support Technician

Duration: Contract through End of year with extension

Location: Onsite 5 days a week

Interview process: One and done via Teams

JOB DESCRIPTION

Our utilities customer is deploying laptops and phones and tablets to all employees. Imaging technician will use Intune and specifically Intune Autopilot to image. Once they are sent out, the end user will work with the tech to ensure their multi-factor authentication process works. Technicians will make sure they have gotten the end user logged into the laptop with access to their systems, etc- may be working with employees who have never owned a laptop/computer.

REQUIRED SKILLS AND EXPERIENCE

Intune or Autopilot experience for imaging Experience working with nontechnical staff Experience with modern imaging for PCs and other equipment in bulk

Desktop Support Technician – Teams Room, Windows PC & iPad refresh projects (iPad more in the Indy office)

Project Overview:

We are seeking a temporary Desktop Support Technician to assist with our Computer Age Replacement Project, including Windows 11 upgrades and mobile device updates. This role is customer-facing, with a focus on VIP support, and requires experience in device lifecycle refreshes and basic mobile device deployment.

Key Responsibilities:

• Support the refresh of desktop, laptop & iPad devices as part of a scheduled upgrade project.
• Assist with Windows 11 upgrades and ensure successful deployment and configuration.
• Provide basic mobile device support, including setup and configuration using Intune.
• Perform basic Intune functions: wipe, rename, check device groups.
• Use ServiceNow for ticketing and asset management tasks.
• Support users with the Intune Company Portal: application installation and update verification.
• Conduct entry-level Active Directory tasks: add/remove users from groups.
• Deliver professional, customer-facing support, including VIP users.
• Troubleshoot and resolve basic desktop and laptop issues.
• Work independently with minimal supervision and maintain organized documentation.

Required Skills & Experience:

• Experience with device refresh projects and mobile device deployment.
• Familiarity with:
• Windows Operation System
• Microsoft Intune and Azure portals
• ServiceNow
• Microsoft AutoPilot
• SCCM
• Active Directory
• Logitech Teams Room equipment
• Microsoft Outlook
• Microsoft Company Portal
• Strong customer service skills and professional demeanor.
• Ability to work independently and manage time effectively.
• Intermediate troubleshooting skills.

Compensation:

$25/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.