Job Description:
As an IT Desktop Support Technician II, you will be responsible for investigating, diagnosing, and resolving complex technical issues that are escalated from Helpdesk and Desktop Tech I. You will perform high-level local desktop support for onsite personnel and remote support using remote control tools. Your role includes light installing and replacing hardware and software components, troubleshooting technical difficulties, and collaborating with development staff to recreate issues in the test environment. You will ensure timely resolution of issues by documenting, tracking, and monitoring them, and escalating when necessary. Additionally, you will contribute to process improvements, maintain IT equipment and supply inventories, and participate in end-user and Service Desk Analyst training. Occasional travel may be required.
Requirements: