The Desktop Technician III provides advanced Tier II/III technical support and operates independently with minimal supervision, resolving moderately complex technical issues.
Key Responsibilities
Provide advanced desktop and end-user support for hardware, software, and peripherals
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and network connectivity
Support Microsoft operating systems, Microsoft Office, and Google Workspace (Gmail)
Install, configure, and maintain hardware and software systems
Support specialized applications such as GIS, AutoCAD, or other business applications
Document incidents, resolutions, and system changes in a ticketing system
Collaborate with IT teams to resolve escalated issues
Qualifications
Associate degree or equivalent combination of education and experience
Minimum of 3 years of related technical experience
Experience supporting:
Desktop and laptop systems
Mobile devices
Printers and scanners
LAN, servers, and network switches
Ability to troubleshoot hardware and software issues independently
Working knowledge of Microsoft Office and Google Workspace
Ability to work with minimal guidance
Must be a U.S. Citizen
Must have the ability to obtain and maintain a government security clearance
