Departmental Technician 7-E9

**This position offers the ability towork remotelyfivedaysper week with aFlexible work schedule. **
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This position is responsible for the review and evaluation of accounts referred to the Attorney General’s Office (AG) for escalated collections or enforcement actions. Serves as the liaison to the AG office. Ensures accurate case tracking and progress, performs payment monitoring and oversight of payment arrangements, ensures and documents accurate account information, acts as the primary contact for questions, and conducts any skip tracing and/or other investigative support for AG borrower accounts. Applies established policies, procedures, and relevant laws/regulations to support compliance, maximize recoveries, and deliver high-quality customer service to both internal and external stakeholders. Performs other duties as assigned.

Our culture is driven by excellent customer service, continuous improvement, employee development and Diversity and Inclusion. If you value these characteristics and enjoy working in a fast-paced, collaborative environment that offers a great work-life balance, we encourage you to apply! To learn more about this position, review the position description below.

View the full position description here: Departmental Technician

Note: The "Salary" listed is a range that reflects the minimum rate at the entry(7)level through the maximum rate at the experienced (E9)level. Candidates will be reviewed to determine what level they qualify for. The final salary amount is determined by the selected candidate’s education and experience.

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Education
Education typically acquired through completion of high school.

Experience
DepartmentalTechnician 7
One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8
One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8
Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Please attach a cover letter, and detailed resume to your application.if applicable, please attach a copy of your OFFICIALcollege transcript(s) to your application.(Failure to do so may result in your application being screened out.)

Official Transcripts.For our purposes, "official college transcripts" must contain the applicant's name, college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and MUSTbe recognized by the Council on Higher Education Accreditation (CHEA). A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Foreign Transcripts:Applicants who possess a degree from a foreign college or university MUSThave their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Civil Service accepts evaluations of foreign credentials fromNational Association of Credential Evaluation Services (NACES)or theAssociation of International Credential Evaluators, Inc. (AICE). Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Fingerprinting.This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this positionprior to being appointed to the position. Relocation expenses are not reimbursed.

Remote Work.This position is eligible to work remotely five days per week. The selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions to perform the duties of this position. Additionally, the selected candidate must have secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. in-person meetings, training and occasional onsite work will be required. Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time.

E-Verify.The Michigan Department of Treasury participates inE-Verifyand will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

AI.The use of artificial intelligence (AI) software is prohibited. If it is substantiated that AI was used in the selection process, your application may be removed from consideration.

Interviews.Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Note:Your application for this positiondoes not guarantee you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results;however, all applicants can check their application status in their NEOGOV profile.

View the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf