Departmental Technician - Support Desk Agent

This departmental technician primarily serves as a help desk customer service representative, providing procedural information about campaign finance, disclosure, notarial acts and election law to candidates, committees, election administrators, notary providers and to the general public.This incumbent will be responsible for tier 1 support and triage for inbound calls and communication to the Bureau of Elections to either resolve or route to the appropriate advanced level support. The incumbent provides additional support for bureau wide project activities and initiatives. Incumbent coordinates the staff that provides coverage for the Bureau of Elections front desk that supports in-person appointments or customer questions.

Position Description
This position has the potential to work a hybrid/remote work schedule.

MDOSJOBSEducation

Education typically acquired through completion of high school.

Experience

Departmental Technician 7
One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8
One year of experience performing administrative support activities equivalent to the 8-level in state service.
OR
One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
OR
One year of experience performing administrative support activities equivalent to the 9-level in state service.
OR
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8
Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience
requirement.

Please attach a resume and cover letter to your application. Failure to do so may result in your application being screened out.

If you qualify for this position based on your education, you must attach a copy of your official transcripts to determine eligibility.

As outlined by Civil Service, an official transcript must bear the applicant’s name, college, or university certification (e.g., seal, logo, watermark, or letterhead), date and name of the conferred degree and registrar’s signature. Transcripts that do not meet these requirements are considered unofficial. For more information regarding official transcripts, click here (Download PDF reader).

Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

View the entire job specification at: http://www.michigan.gov/documents/DepartmentalTechnician_12525_7.pdf