About Insight Global Consulting:
Insight Global Consulting is the professional services division of Insight Global. At our core, we are innovative problem solvers who add value through talent and technology. We hire for long-term growth and fulfillment while fostering a people-first culture that supports one another and strives to Be the Light to the world around us. With access to talent in 50+ countries and delivery capabilities globally, we deliver world-class technical and talent services to Fortune 500 clients to power innovation and transformation.
We hire for people who embody our Shared Values: Everyone Matters, We Take Care of Each Other, Leadership is Here to Serve, High Character and Hard Work Above All Else, Always Know Where You Stand, Unity in Diversity, and Hustle & Grit.
These values are the fabric of our company. This is who we are, this is what we live by, and this is what shapes everything we do.
About this Role:
The Datacenter Program Manager (PM) is responsible for end-to-end coordination and execution of data center infrastructure programs, ensuring delivery aligns with scope, schedule, quality, safety, and customer standards.
The role acts as a primary coordination layer between field operations, client stakeholders, and internal delivery leadership, supporting large-scale deployments including compute, network, and facility infrastructure initiatives.
The PM is accountable for program execution, governance adherence, and operational cadence across multiple concurrent workstreams.
Key Responsibilities
1. Program Execution & Delivery
- Coordinate day-to-day operations across assigned data center programs
- Track progress against SOW deliverables, milestones, and SLAs
- Ensure all activities align with approved deployment scope and timelines
- Support execution of:
- High-density compute rack deployments
- Network infrastructure installation
- Structured cabling
- Break/fix and lifecycle operations
2. Field Coordination & Workforce Management
- Coordinate with site leads, supervisors, and technician crews
- Monitor workforce productivity, utilization, and schedule adherence
- Ensure alignment between planned vs. actual execution in the field
- Escalate staffing or performance gaps to leadership
3. Operational Governance & Compliance
- Ensure all work follows approved:
- Methods of Procedure (MOPs)
- Standard Operating Procedures (SOPs)
- Maintain strict adherence to quality, safety, and operational standards
- Support audit readiness and compliance tracking across programs
4. Program Tracking & Reporting
- Maintain program tracking artifacts:
- Schedules (MS Project / Smartsheet)
- Status reports (daily/weekly)
- Risk and issue logs
- Provide regular updates to stakeholders on:
- Progress vs plan
- Risks and mitigation plans
- Key operational metrics
5. Risk, Issue & Escalation Management
- Identify delivery risks and operational bottlenecks early
- Drive mitigation plans across cross-functional teams
- Escalate critical issues to Senior leadership as needed
- Support structured governance and escalation processes
6. Stakeholder Management
- Act as a coordination point between:
- Client stakeholders
- Internal delivery leadership
- Field execution teams
- Ensure clear communication and alignment across all parties
- Support QBRs, operational reviews, and status cadences
7. Continuous Improvement
- Identify opportunities to improve:
- Deployment efficiency
- Operational processes
- Resource utilization
- Contribute to standardization of delivery practices and playbooks
Required Qualifications
- 5 - 7 years of program/project management experience
- Experience in:
- Data center operations or infrastructure deployments
- Technical delivery environments (cloud, networking, or hardware)
- Strong understanding of:
- Multi-workstream program coordination
- Field operations / on-site deployments
- Proficiency with tools such as:
- Microsoft Project
- Smartsheet
- Excel / dashboarding tools
Preferred Qualifications
- Experience supporting hyperscale data center environments (e.g., Microsoft, AWS, Google)
- Familiarity with GPU / AI infrastructure deployments
- Knowledge of SOW-based delivery models and vendor-managed services
- Exposure to:
- Rack & stack operations
- Structured cabling
- Network rollouts
Key Competencies
- Program coordination & execution discipline
- Strong stakeholder communication
- Risk identification and escalation management
- Operational rigor and attention to detail
- Ability to manage multiple concurrent workstreams
- Process-driven mindset (SOP/MOP adherence)
Success Metrics (Optional – for SOW alignment)
- On-time delivery against milestones (Schedule adherence %)
- SLA compliance (quality, safety, deployment standards)
- Resource utilization and productivity
- Incident / rework rates
- Customer satisfaction (CSAT / stakeholder feedback)