Our client specializes in AI Cloud Infrastructure and is a key player in the AI revolution. This is a fantastic opportunity to join an industry leader at pre-hyperscale growth stage. We have opportunities for Data Center Site Managers and Operations Leads in multiple locations in Texas.
About the Team
The Data Center Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet, providing various infrastructure solutions and services ensuring that they are scalable and are reliable.
About the Role
Lead and scale an operations team of 10+ technicians and specialists across multiple datacenter facilities within a campus or region. Drive operational strategy, team development, and execution excellence while managing the end-to-end lifecycle of datacenter infrastructure, ensuring 24x7x365 operations meet or exceed SLA commitments.
Key Responsibilities
- Hire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; build organizational capability through performance management, coaching, mentoring, and career development
- Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning
- Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; oversee incident and change management processes and act as escalation point for critical incidents
- Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams
- Drive operational KPIs and metrics including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency; lead post-incident reviews with root cause analysis and implement corrective actions
- Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives
- Champion process improvements, automation initiatives, safety programs, and environmental sustainability; lead change management and implement new processes, technologies, and operational models at scale
Basic Qualifications
- Bachelor's degree in Engineering, Business, or Operations Management (or equivalent experience)
- 5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees
- Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs
- Deep understanding of datacenter infrastructure including power distribution, cooling systems, server hardware, networking, and facility management
Preferred Qualifications
- 8+ years in datacenter operations with 4+ years managing large teams (10+ employees);
- Experience at hyperscale providers or Tier III/IV facilities managing 50MW+ campuses
- Experience with incident management, change management, vendor management, and operational excellence frameworks
- Excellent communication and executive presentation skills with ability to influence senior leadership and cross-functional stakeholders
- Data-driven decision maker with strong analytical skills; demonstrated ability to build, scale, and develop high-performing teams in fast-paced environments
On offer will be competitive compensation package (salary and equity), extensive benefits, retirement or pension plan and generous PTO policy.