Customer Service Representative (Manufacturing Support)

We are seeking a detail‑oriented and customer‑focused Customer Service Representative to support our growing manufacturing and sales operation. This role serves as a key point of contact for customers, dealers, and internal teams—managing inquiries, quotes, orders, and CRM updates to ensure an exceptional customer experience from start to finish.

This is a great opportunity for someone with manufacturing CSR or sales support experience who enjoys working in a close‑knit, collaborative team and is looking to grow within a fast‑paced organization.

• Field and professionally handle inquiries from customers, dealers, and vendors
• Provide quotes and pricing information to customers
• Process quotes and purchase orders accurately and in a timely manner
• Acknowledge and communicate backorders and short shipments promptly
• Keep customers informed of quote and order status proactively
• Update CRM with complete and accurate information for full project visibility
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to ensure on‑time shipment of customer orders
• Resolve customer complaints and issues by investigating root causes and providing thoughtful responses
• Produce and distribute weekly and/or monthly quote and sales reports as requested
• Answer calls and emails promptly and professionally
• Monitor service standards and escalate concerns with proposed resolution strategies when needed

• 1+ year of experience in manufacturing customer service or sales support
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and accuracy
• Effective prioritization and time‑management skills
• Experience working with an ERP system (Business Central preferred)
• Experience using a CRM system (Microsoft Dynamics preferred)

• Fully onsite position in a small, tight‑knit team of 6–7 people
• Highly collaborative environment where personality, attitude, and teamwork matter
• Hands‑on training with leadership that is actively involved day‑to‑day
• Strong team culture—including regular team lunches and team‑building activities
• Company is transitioning from a small family‑owned business to a growing mid‑sized organization

• Competitive salary and benefits package
• Opportunity for professional growth and internal development
• Supportive, team‑oriented culture
• Make a real impact by delivering outstanding customer service every day

Job Type & Location

This is a Permanent position based out of Elkhorn, WI.

The pay range for this position is $50000.00 - $65000.00/yr.

Competitive salary and benefits package!
• Opportunities for professional growth and development.
• Dynamic and supportive team environment.
• Make a difference by exceeding customer expectations every day!

This is a fully onsite position in Elkhorn,WI.

This position is anticipated to close on May 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.