Sales Support Specialist

📍 Wheeling, IL | 🕒 Full-Time | 💼 Corporate Headquarters

Join a global leader in power transmission solutions known for delivering world-class quality, reliability, and customer service. As part of an international network supporting industrial and corporate clients, our team is dedicated to providing cutting-edge products and exceptional customer experiences.

We are currently seeking a detail-oriented and customer-focused Inside Sales Representative to join our team in Wheeling, IL.

What You’ll Do

As an Inside Sales Representative, you will play a key role in managing customer relationships, driving sales growth, and ensuring a seamless order lifecycle.

• Manage assigned customer accounts to increase customer satisfaction, sales, and gross margin
• Process quotes, orders, and follow-ups, providing accurate delivery timelines and updates
• Handle customer inquiries and resolve issues, including credits, debits, and returns
• Collaborate with Operations and Engineering to communicate customer requirements
• Monitor and manage pricing agreements and inventory levels
• Support outside sales teams with account coordination and order management
• Maintain accurate records and documentation to ensure continuity and informed decision-making
• Identify and escalate issues to management in a timely manner

What Your Day Looks Like

• Manage 50–75 complex orders with multiple line items
• Work with both domestic and international clients on the Power Transmission Team
• Rotate phone support weeks:
  • 70% of the day handling inbound calls (avg. 45 calls/day)
  • Remaining time dedicated to order processing, follow-ups, and research
• Utilize a headset-based phone system with availability controls for workflow balance

What You Bring

• 2+ years of experience in manufacturing sales support or customer service
• Strong understanding of order entry and product knowledge management
• Proficiency in Microsoft Office Suite (Excel, Outlook, etc.)
• Experience working with ERP systems

• Experience with QAD ERP system
• Familiarity with CRM tools and pricing structures

Key Skills

• Sales support & account management
• Order entry & ERP systems
• Customer service excellence
• Pricing & data accuracy
• Strong attention to detail
• Ability to manage KPIs and deadlines

Work Environment & Expectations

• Team-oriented, fast-paced environment focused on problem-solving
• High attention to detail and organization required
• Strict attendance policy:
  • Work hours: 8:00 AM – 5:00 PM
  • Punctuality is critical; attendance is tracked using a point system

Why Join Us?

• Be part of a globally recognized industry leader
• Collaborative and supportive team environment
• Opportunity to work with international and domestic clients
• Develop expertise in a specialized, in-demand industry

Job Type & Location

This is a Contract to Hire position based out of Wheeling, IL.

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wheeling,IL.

This position is anticipated to close on May 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.