Customer Serivce/Order Processing Representative

Customer Service / Order Processing Representative

Location: Onsite

Type: Contract‑to‑Hire

This role provides sales and customer support in a technical, custom‑order environment. This is not a high‑volume call center position. The representative will work closely with customers and internal sales teams to support quoting, order processing, expediting, and issue resolution. Orders are often customized and require collaboration with Engineering, Warehouse, and other internal departments.

New hires will begin as Order Processing Representatives, focusing on data entry while learning systems and product lines. Responsibilities will expand as training progresses.

Daily work includes use of Outlook, Excel, and SAP.

• Support customers and internal sales representatives with order‑related needs
• Process and enter customer orders accurately, including custom orders
• Assist with quotes, expediting, and restocking requests
• Troubleshoot order and product issues
• Communicate with internal teams to resolve customer inquiries
• Maintain accurate documentation and system records

• 1+ year of customer service or order entry experience
• Ability to think analytically and learn technical product information
• Positive, professional attitude
• Typing speed of 45 WPM or higher
• Strong computer skills
• Excellent attention to detail
• High School Diploma or equivalent

• 4‑year college degree
• Experience working in SAP
• 2–4 years of technical customer service experience
• Exposure to technical or manufacturing environments (e.g., power transmission)
• Hands‑on technical interests (mechanical, automotive, agricultural, etc.)
• Bilingual in English and Spanish

• Comprehensive 12‑week training program
• Collaborative and supportive team environment
• Opportunity to gain technical and mechanical product knowledge
• Experience in a growing, stable industry with long‑term potential

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waunakee,WI.

This position is anticipated to close on May 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.