Job Description:
WebMD Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. WebMD CSRs do all of this in a timely, professional and of service manner.
General responsibilities include
:1. Provide excellent customer service and one call issue resolutio
n2. Handle incoming phone calls and assigned email requests along with escalated item
s3. Assist participants with registration and log in issue
s4. Assist participants with navigation on the WebMD site for their specific progra
m5. Assist participants with overall questions concerning the applications available to them on the private porta
l6. Work with Account Management on escalated issues of a non-routine natur
e7. Assist members complete the WebMD Health Survey over the phon
e8. Perform other, varied job-related duties as assigne
- d
High School Diploma or G - EDDemonstrated customer service and issue resolution skil
- lsStrong detail orientation and listening skil
- lsProficiency in the utilization of computer software applications, including MS Word and MS Exc
- elEffectively communicate both verbally and in writi
- ngPleasant telephone voice, tone and mann
- erWillingness to work a flexible schedule and overtime when neede
- d’Successful completion of a background check and drug screen is requir
ed
High School Diploma or
GED
Desired - 1-3 years of experience in a technical call center environment or transferable sk
illsPLEASE NOTE THE FOLLOWING I
- NFO:Interviews will start the week of 6/11. All interviews will be video confere
- nce.Offers will go out mid/end of 6/22 w
- eek.Training begins Monday 7/13/2026 and goes until 7/24/2026 (Training schedule 8:30 AM - 5:00 PM E
- ST).Training is vital to success, candidates must commit to being here each day during train
- ing.Lunch is provided on da
- y 1.Standard work shifts will start on Monday 7/27/
2
026 ***Possible shifts are listed on the pre-interview sheet, and CSR must highlight all shifts they can work. Shifts are permanent and will not change once they accept the of
fer.Shifts Available (All E
ST):M-F – 8:00 AM – 4:30 PM; 8:30 AM – 5:00 PM; 9:00 AM – 5:30 PM; 10:00 AM – 6:30 PM; 11:00 AM – 8:00
PM.
IMPOR
- TANT:Training/start is ALL onsite in the of
- fice.This is a HYBRID ROLE. In office attendance is expected throughout their cont
- ract.In office training is manda
- tory.CRSs will be in office the first few weeks after training BEFORE working from
- home.The office will remain open for those that do not desire to work from home or have internet issues at home. (In these instances, will be required to come to the off
- ice).CSRs must live within 1 hour or less of the office due to the hybrid role and must have a way to come to the office ~2x/week reli
- ably.They will remain in office most likely until 3-4 weeks post training so we can ensure consistency before sending equipment home. As in the past, we will keep them in the office until we feel they are fully r
eady.