Customer Service Representative - Healthcare

We are hiring Customer Service Representatives to support special projects. This role supports professionals such as nurse practitioners, speech pathologists, and other licensed providers with insurance‑related questions and account support.

This is a call‑center environment focused on inbound support. Calls are not sales or collections, but customers may be demanding and time‑sensitive, so patience, professionalism, and confidence are critical.

This role is ideal for individuals with strong customer service backgrounds who are independent, eager to learn, and able to remain calm under pressure.

Schedule: Monday–Friday, 8:30 AM – 5:00 PM CST (set schedule, no flexibility)

• Handle inbound calls from healthcare professionals regarding eligibility, claim status, and policy information
• Provide support navigating the company website and troubleshooting basic technical issues
• Assist customers with payments, payment questions, policy changes, coverage explanations, and rate updates
• Respond to inquiries via phone and email in a clear, professional, and easy‑to‑understand manner
• Research customer issues and follow up as needed through outbound calls or written communication
• Request additional or missing information from customers to resolve inquiries
• Document client interactions accurately and escalate complex issues to appropriate teams
• Support Life & Health (L&H) and Property & Casualty (P&C) insurance questions
• Work within a structured call‑center environment with both inbound and outbound calls

• High School Diploma or GED
• 1+ year of customer service experience, including:
  • Call center
  • Service industry (bartending, barista, hospitality)
  • Retail, banking, or office support
• Tech‑savvy with the ability to troubleshoot basic website and system issues
• Ability to remain patient, professional, and unfazed when dealing with demanding customers
• Reliable attendance and ability to work a fixed schedule

• Long‑term contract opportunity with stable hours
• Modern, newly renovated office featuring
• Supportive team environment that values learning and independence
• Opportunity to support a mission‑driven organization that works nationwide with professional associations

• Fully onsite position
• Call‑center setting supporting professional clients
• Team‑oriented environment with clear expectations

Job Type & Location

This is a Contract to Hire position based out of Urbandale, IA.

The pay range for this position is $17.31 - $17.31/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Urbandale,IA.

This position is anticipated to close on Apr 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.