Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Onsite-Urbandale, IA

TECHNICAL SKILL

• Customer Service Experts!
• Insurance
• Financial Services
• Banking
• Healthcare
• Information Technology
• Inbound Call / Chat
• Outbound Call / Chat
• Call Center
• Troubleshooting

DESCRIPTION

We are hiring multiple Customer Service Representatives for our Insurance / Financial Service partner! Due to business growth, we need to increase Customer Service Representatives to better support customers. The Customer Service Representative will work with liability and insurance professionals to solve problems and provide solutions for customers. Customer interactions can be difficult, as urgent support is needed. Candidates for this role must control professionalism at all times and maintain the ability to empathize, de-escalate and provide prompt communication.

DUTIES

• Work in a Call Center environment to handle 100+ inbound and outbound calls per shift.
• Navigate the website to assist with general policy questions, process payments and more.
• Work with professionals to include nurse practitioners, speech pathologists, healthcare, insurance and financial professionals.
• Handle calls from providers to check eligibility and/or claim status for members.
• Respond to difficult customer inquiries regarding products and services via phone and email.
• Communicate via phone and email with professional grammar, dialogue and content.
• Research customer inquiries and follow up with customers to close cases.
• Maintain the ability to troubleshoot basic website errors and questions.
• Assist customers with payments and payment related questions, policy changes by explaining coverages, rate changes, etc.
• Respond formally to correspondence, utilizing all reference material necessary to provide an informed response.
• Request additional/missing information from the customer via written or verbal communication.
• Document client issues and escalate issues to appropriate parties to resolve.
• Assist with L&H or P&C insurance policy questions.
• Maintain flexibility in schedule and mange calendar appropriately.

SHIFT

• 1st shift core hours
• 8:30am-5:00pmCST, no flexibility
• Monday-Friday
• Weekend Shifts as well

ENVIRONMENT

• Onsite
• Call Center
• Inbound & Outbound Interactions
• Office, Healthcare, Insurance, Financial Services
• Attendance monitored
• Performance monitored

START DATE

• Start Date May 4, 2026
• 2-Step interview process
• First Step virtual w/HR
• Second Step Onsite with CSR Leadership
• Interviews April 13-24

This is a Contract position based out of Urbandale, IA.

The pay range for this position is $17.31 - $17.31/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Urbandale,IA.

This position is anticipated to close on Apr 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.