Customer Service Representative

REQUIRED SKILLS AND EXPERIENCE

-1+ years of Customer Service experience

-Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing)

-Microsoft Office Suite and Excel experience

-Strong attention to detail

-Strong written communication skills

-Able to work in person, 8am to 5pm, Monday through Friday in Carlsbad

Nice to Have Skills & Experience:

-Previous experience working in manufacturing (admin side)

JOB DESCRIPTION

We are seeking an experienced customer service professional to sit onsite for a manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.

Job duties include but are not limited to:

• Key accounts point of contact for customer service.
• Support role for trade compliance processes. Consistently viewed as an “owner” of process and transactional challenges that arise.
• Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can’t be established due to high complexity.
• Attempt to resolve or advance customer escalations.

Skills and abilities this person should possess:

• Profound understanding of customer related transactions, from quoting to invoicing.
• Strong problem-solving skills.
• Proven and effective relationship building skills.
• Ability to multitask.
• Excellent written and oral communication skills.
• Detail oriented.

Compensation:

$24.00/hour W2