We’re seeking a detail‑oriented Customer Operations Coordinator to manage end‑to‑end customer orders and support our Order‑to‑Cash process. This role serves as the primary contact for customer inquiries, pricing, documentation, and issue resolution, while building strong relationships with customers and vendors. The ideal candidate is a proactive self‑starter with excellent problem‑solving and customer service skills.
Key Responsibilities
- Manage customer orders using SAP and ensure contract adherence
- Support pricing, billing, deductions, and documentation requests
- Prepare routine internal/external reports
- Coordinate international shipping documents
- Partner with production, shipping, and warehouse teams
- Handle customer inquiries and complaints professionally
- Support process improvements and maintain data integrity
Qualifications
- 1–3 years of customer support experience
- Strong analytical, organizational, and communication skills
- Proficiency in Microsoft Office
- Ability to multitask and work cross‑functionally
Preferred
- Experience in manufacturing
- Knowledge of logistics, export/import, or demand planning
- Multilingual skills
