Customer Service Coordinator

Customer Service Coordinator | Industry-Leading Logistics & Transportation Firm

We’re hiring 6 Customer Service Coordinators in Irving, TX. If you have 2+ years of customer service experience—especially in import/export, transportation, or logistics—this is a great opportunity to join a high‑performing team focused on operational excellence and customer satisfaction.

Shift: Schedule Monday -Friday 1pm to 10pm

What You’ll Do:

• Manage customer inquiries, requests, and order lifecycle activities with accuracy and timeliness
• Maintain department KPIs and support strong customer satisfaction ratings
• Answer incoming calls and monitor customer emails for prompt communication and issue resolution
• Review and resolve database exceptions; research errors and respond to escalated service requests
• Coordinate dispatch activities including driver instructions, delivery confirmations, and follow‑ups
• Proactively collaborate with customers and Sales to support onboarding and new order follow-up
• Maintain detailed and accurate records in proprietary systems
• Enter orders, shipment updates, and tracking information into internal systems
• Trace shipments with carriers including trucking vendors, railroads, and steamship lines
• Perform administrative tasks including typing, document scanning, messaging, and mail distribution
• Update schedules, logs, and daily task lists
• Support departmental initiatives and process improvement projects
• Perform other duties as assigned

What You Bring:

• High school diploma required; associate degree preferred
• 2+ years of customer service experience in import/export, transportation, or logistics
• Basic proficiency in Microsoft Excel, Word, and Outlook
• Ten-key by touch and ability to type 35 WPM
• Excellent verbal, written, and listening skills
• Strong customer service mindset with ability to build professional relationships
• High attention to detail and accuracy in data entry
• Ability to maintain confidentiality with tact and discretion
• Ability to work independently and collaboratively in a team environment

📍Location: Irving, TX (Onsite)

💵Pay: $18-$20/hr.

If you have an interest in the Onsite – Customer Service Coordinator, please apply now!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance