Customer Service Associate

Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.

We light the world's most beautiful spaces.

Summary: Assists Customer Service team with order entry, order management and administrative tasks to ensure customer deadlines are met.

Key Responsibilities:

• Review and send order verifications to representatives.
• Create Tickets for returns and replacements orders.
• Obtain packing slip and freight quotes from shipping department.
• Assist reps with lead time inquiries, expedited order requests, tracking information, copies of invoices, and other requests.
• Assist Order Entry and Quotes with configuring part numbers.

Required education, experience & skills:

• Strong Analytical skills
• Excellent digital literacy (Microsoft Word, Excel, etc.),
• Ability to work with detail, proven math skills
• Excellent written, verbal, and interpersonal skills
• Be able to type 45+ WPM
• Ability to comprehend technical details and technical literacy
• Associates degree from an accredited college

Preferred education, experience & skills:

• Bachelor of Business Administration from an accredited university

Working Environment:

• Smoke free workplace

Lucifer Lighting Company is an equal opportunity employer.