Customer Experience Specialist

Customer Service Representative

We are seeking a detail‑oriented and customer‑focused Customer Service Representative to support sales operations in a fast‑paced, ISO‑certified environment. This role is responsible for processing customer inquiries and orders, generating quotes, supporting invoicing and shipping activities, and providing administrative assistance to the sales team. The position is ideal for someone early in their career who thrives in a collaborative, customer‑focused setting.

• Respond to incoming customer calls and inquiries related to orders, pricing, product availability, and order status
• Process sales orders received via phone, web, email, and EDI systems
• Generate quotes for stock products and support order fulfillment
• Prepare and complete shipping documentation, including paperwork for international orders
• Perform invoicing activities, including adding freight charges and billing customers accurately
• Process customer credit card transactions
• Manage and distribute daily incoming company mail
• Provide general administrative support to Sales Support, Sales, and related teams
• Adhere to all ISO 9001 policies and procedures governing business operations
• Perform additional duties as assigned by management

• Strong customer service and communication skills with the ability to interact professionally with customers
• Basic computer proficiency, including Microsoft Office
• Experience or familiarity with data entry, order processing, or call‑center environments
• Strong organizational skills and attention to detail
• Ability to work effectively in a fast‑paced, deadline‑driven environment
• Collaborative team player with a strong work ethic

• Experience or familiarity with ISO 9001 environments
• Exposure to Salesforce and/or Microsoft Great Plains
• Sales support or administrative experience in a customer‑focused setting

Job Type & Location

This is a Contract to Hire position based out of Franklin, MA.

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Franklin,MA.

This position is anticipated to close on Apr 17, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.