Customer Experience Admin

Job Title: Customer Experience Administrator

Location (city, state): Oak Brook, IL (Hybrid)

Industry: Financial Services / Fleet Management

Pay: $20–$26 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a growing, team-focused organization that supports fleet and financial services clients nationwide. This company offers a collaborative environment, strong leadership, and opportunities for long-term career growth.

Job Description:

The Customer Experience Administrator supports the Account Management team with daily client interaction, administrative coordination, and reporting. This role plays a key part in ensuring customers receive timely, accurate, and high-quality service throughout the account lifecycle.

Key Responsibilities:

• Support Account Managers with daily administrative and operational tasks
• Communicate with customers and drivers via phone and email to answer questions and resolve issues
• Assist with onboarding new accounts and coordinating across internal departments
• Prepare and maintain reports, documentation, and data tracking in Excel and internal systems
• Help manage smaller client accounts and maintain strong customer relationships
• Assist with ongoing projects and process improvements as assigned

Qualifications:

• 1+ year of customer-facing or account support experience (non–call center)
• Associate degree required
• Proficiency in Microsoft Office with basic Excel skills
• Strong communication skills and confident phone presence
• Highly organized with the ability to multitask in a fast-paced environment
• Team-oriented with a proactive and professional approach

Perks:

• Hybrid schedule with a new office environment
• Supportive, collaborative, and energetic team culture
• Training and mentorship with career growth opportunities
• Frequent team events and strong work-life balance

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.