Customer Care Representative

Job Posting: Support Specialist / Business Support

Compensation: $40K-42K Annual

Position: Full-Time Location: On-site in Miramar, FL

Join a fast-growing, stable organization that offers the perfect balance: small enough to hear your voice and foster career growth, yet large enough to provide stability. We are a "Culture First" organization!

What's In It For You?

• Free ongoing training
• Career advancement opportunities
• A sense of purpose and fulfillment
• Paid Time Off (PTO)
• Health care coverage
• 
  
• 401k with matching contributions

What You Need to Succeed:

• A strong desire to be part of a winning team
• Integrity and reliability
• Effective time management skills
• Resourcefulness, both independently and collaboratively
• A "get it done" attitude—no phone phobia!
• Strong organizational skills with a focus on follow-through

Requirements - Experience/Abilities:

• Excellent oral and written communication skills
• Basic CRM knowledge or equivalent within ERP or custom software
• Strong Excel experience (minimum requirement: proficiency with IF statements and XLOOKUP)
• Bi-lingual (English/Spanish) preferred

About Our Company:

www.Shipntel.com is a customized, solution-based organization specializing in domestic and international parcel shipments within the eCommerce space. We proudly serve B2C and B2B clients through partnerships with worldwide logistics providers. Our team is growing, and we are looking for "customer-first" oriented professionals to join our Platinum Team.

Customer Care

Position Snapshot:

• Job Type: Full-Time
• Industry: Transportation/Logistics
• Reports To: Operations Supervisor
• Management Responsibilities: No

Position Overview:

As Customer Care, you will thrive in a fast-paced environment, working closely with our Operations Supervisor and an exceptionally talented Inside Business Development Team at our Operations Support Center in Miramar, FL. Your mission is to build strong, emotional connections with our customers, ensuring their loyalty through timely, reliable support and consistent communication. Additionally, you will handle administrative tasks like pricing analysis, EDI reporting, and forecasting.

Key Responsibilities:

• Participate in an in-depth training program at our headquarters in Miramar, FL
• Demonstrate advanced Excel skills (IF statements and XLOOKUP proficiency required)
• Utilize internal software to analyze customer history and trends
• Manage time and resources efficiently to deliver results
• Handle a high volume of telephone and email communications
• Collaborate with Sales Team members to support client accounts
• Conduct systematic follow-up through emails and phone calls
• Maintain a high customer retention rate (75% or higher)
• Uphold the company's integrity and vision
• Stay knowledgeable about key account attributes

Join us and become part of our Platinum Team, where your contributions matter, and your growth is our success!